account access

New Here ,
Aug 05, 2021 Aug 05, 2021

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Hi, how can I cancel a plan associated with another account which I no longer have the access to the email address and the sign-in process requires a verification code.(also I don't have a phone number with that account.)

Thanks for helping out, much appreciated.

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CC FAQ , Creative Cloud , New user

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Aug 06, 2021 Aug 06, 2021

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My appreciation, John!

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LEGEND ,
Aug 06, 2021 Aug 06, 2021

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Standard (retail) license? If it was someone else's plan (for example, a staff member who has now left), Adobe will only talk to the original person. A company has no rights over any account for any other person, even if their credit card is registered to that account. Essentially, it's a nice gift for the departing person. You can try to cancel the card payments with your provider, and someone (not clear who) is responsible for the cancellation fee.

Team or enterprise license? Use the Admin console to reclaim the license. You can cancel it at renewal time, or reassign it.

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