account keeps asking me to sign in

[urestidesign]

I cannot open my illustrator. It continues to ask me to login then says my account has expired. My photoshop still works and the account is still active.

I have already changed the internet preferences and uninstalled/reinstalled illustrator.

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if your account shows both subscriptions, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[James38817709dh7y]

What a frustrating experience just trying to evaluate your products?!? Although I was granted 7-day trial and can use the somewhat limited web versions, downaloading and installing Acrobat Pro results in the app endlessly prompting me to log in; on each success, it asks me repeat ad nauseum, ad infinitum, and so on until I give up! What a waste of time!!!

[kglad]

follow the steps here to resolve the cc sign in/out loop -  https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

[moomy_5756]

doesn't work 

i want to copy text but cant 

[kglad]

what do mean by your last post?