Account problems

[Zolanda244637814lhg]

Please i need help, i have just subscribed, Why cant i use the app, its been loading for an hour saying "pending fulfillment"  What do i do? 

[LinSims]

Let me move this to the Download & Install forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

[Peru Bob]

Try signing out of your Adobe account, restart the computer, and sign in to your Adobe account again.

Sometimes it takes 24 hours for a new account to be activated.

[Peru Bob]

If that doesn't work, please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html