Acrobat Pro DC file conversion error

[leslieb14758581]

I am using Acrobat Pro DC and am trying to convert a WORD doc to PDF.  I get the error message: You need a valid Acrobat DC subscription to convert PDF using Acrobat Create PDF service.

I have checked the help drop down menu and it shows that I am signed in.  My account is up-to-date.  Suggestions?

[arij2010 · Accepted solution]

Hi,

1 -

Run the Task Manager to quit these processes .

Windows 7 : "Ctrl+Shift+Esc"

Windows 8 and 10 : "Windows+X" to Access the Power User Menu

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

C:\ProgramData\Adobe\SLStore.

C:\Program Files (x86)\Common Files\Adobe\ SlCache

3-

For Windows :

-> Run Acrobat pro as admin by a right clic

[Abambo]

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