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Acrobat won't function on my new computer due to phantom activation on other computer

New Here ,
Jan 23, 2025 Jan 23, 2025

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I get a message that says "You need to deactivate another computer within 30 days to use this product"

BUT when I login to my online account, there are no computers activated.

Is there some way to get the Adobe support team to reset it, because I know for sure I am not using this serial number on any other computer. Any other computer has been fully reset. 

Can anyone help me out here?

 

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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your account frequently will fail to show the activated computers.  you have to recall where they were activated and then deactivate from those computers (after updating the os and default browser an internet explorer, if win os).

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New Here ,
Jan 23, 2025 Jan 23, 2025

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Thanks Kglad!

Much appreciated. 

So I need to go back to my old computer (which was recently refreshed) and re-load Acrobat and then deactivate it on that PC. Is that right? Does that need to be done from within Acrobat itself?

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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yes, but make sure your os and default browser (and if windows os, internet explorer) have security updates before deactivating.

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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