Activate Acrobat 2015 on new machine. Cannot deactivate on other computer

[JeremyFromM3]

I have been jumping hoops about this for 2 days and finally signed up for the community discussion.

I am trying to install Adobe Acrobat 2015 DC on a brand new laptop with the serial code purchased many years ago.

I want to activate Adobe Acrobat 2015 DC with my serial code, but I am given the error "You need to deactivate another computer within 30 days to use this product"

The old laptop with the former installation is no longer available, so I cannot access the Adobe Acrobat instance on that machine.

How can I deactivate the installation on the other machine, so that I may activate the Adobe Acrobat on this new laptop? Again I cannot access the former machine. Is there another way to deactivate?

Please advise.

[kglad]

if you purchased from or registered with adobe there's a chance you can reset via the account used.

[JeremyFromM3]

kglad,

Thanks for the response.

The user does have an Adobe Account. However there is nothing shown in the device list. 

When I enter the serial code to register the product on his account, I am informed that the serial code is already in use.

Is there any other way to remotely deactivate Adobe Acrobat if I have the Serial Code?

[kglad · Accepted solution]

no. 

unfortunately, the only two options have failed for you:

1. use the computers (if they exist and still run) with the activations and open an app > click help > deactivate

2. if you purchased from or registered with adobe AND recall the user id used when purchasing/registering, go to your account (https://account.adobe.com) and click plans and payment > activated devices > deactivate from there.

[JeremyFromM3]

kglad,

Thank you for your time and wisdom on this... Not exactly what I was hoping to hear but I accept the circumstances. I had a feeling it was going to come down to that.

I appreciate your efforts and have marked your response as the Correct Answer.

[kglad]

sorry about that. 

for others, there are slightly more options.

1. use the computers (if they exist and still run) with the activations and open an app > click help > deactivate. if you've already uninstalled the app before deactivating, but still have the computer, you can reinstall on that computer and then deactivate

2. if you purchased from or registered with adobe AND recall the user id used when purchasing/registering, go to your account (https://account.adobe.com/activated-devices)

there's more detail here, https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

and you may get licensing info via the help here, https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html#main-pars_text_1

[petern66049119]

Hi this is my issue. My products are registered on my Abobe account for years. In the activation section there are no computers listed to be deactivated. Hence no options, as apparently I am activated on two dead computers. Adobe please reset these accounts as being a good service provider, over forcing us to subscribe my ten year old, fully purchased product that I am happy to keep using as it meets my needs.

[kglad]

that can't be done by me nor anyone else (except perhaps you) IF, at least, one of those computers aren't dead and can be used by you.  there's no alternative and no work-around.

[DNMNampara]

I have a similar issue with Acrobat 2017, my laptop crashed and having installed a new hard drive I have loaded 2017 and received the too many activations message. I also have the sofware installed on a desktop, I signed out on that machine to see if the laptop would activate, not only would the laptop not activate I am now receiving the same message when I sign back in to the desktop. It seems now that I cannot activate a perpetual licence on any machine, this seems to be akin to theft to me!

[kglad]

when you deactivate, it must be from a computer that's able to communicate with adobe servers.  that includes meeting adobe's security requirements.