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Activate Acrobat 2015 on new machine. Cannot deactivate on other computer

Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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I have been jumping hoops about this for 2 days and finally signed up for the community discussion.

I am trying to install Adobe Acrobat 2015 DC on a brand new laptop with the serial code purchased many years ago.

I want to activate Adobe Acrobat 2015 DC with my serial code, but I am given the error "You need to deactivate another computer within 30 days to use this product"

The old laptop with the former installation is no longer available, so I cannot access the Adobe Acrobat instance on that machine.

How can I deactivate the installation on the other machine, so that I may activate the Adobe Acrobat on this new laptop? Again I cannot access the former machine. Is there another way to deactivate?

Please advise.



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Activation , Installation

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correct answers 1 Correct answer

Community Expert , Mar 22, 2024 Mar 22, 2024

no. 

 

unfortunately, the only two options have failed for you:

 

1. use the computers (if they exist and still run) with the activations and open an app > click help > deactivate

 

2. if you purchased from or registered with adobe AND recall the user id used when purchasing/registering, go to your account (https://account.adobe.com) and click plans and payment > activated devices > deactivate from there.

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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if you purchased from or registered with adobe there's a chance you can reset via the account used.

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Community Beginner ,
Mar 22, 2024 Mar 22, 2024

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kglad,

Thanks for the response.

The user does have an Adobe Account. However there is nothing shown in the device list. 

When I enter the serial code to register the product on his account, I am informed that the serial code is already in use.

Is there any other way to remotely deactivate Adobe Acrobat if I have the Serial Code?

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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no. 

 

unfortunately, the only two options have failed for you:

 

1. use the computers (if they exist and still run) with the activations and open an app > click help > deactivate

 

2. if you purchased from or registered with adobe AND recall the user id used when purchasing/registering, go to your account (https://account.adobe.com) and click plans and payment > activated devices > deactivate from there.

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Community Beginner ,
Mar 22, 2024 Mar 22, 2024

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kglad,

Thank you for your time and wisdom on this... Not exactly what I was hoping to hear but I accept the circumstances. I had a feeling it was going to come down to that.

I appreciate your efforts and have marked your response as the Correct Answer.

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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sorry about that. 

 

for others, there are slightly more options.

 

1. use the computers (if they exist and still run) with the activations and open an app > click help > deactivate. if you've already uninstalled the app before deactivating, but still have the computer, you can reinstall on that computer and then deactivate

 

2. if you purchased from or registered with adobe AND recall the user id used when purchasing/registering, go to your account (https://account.adobe.com/activated-devices)

 

there's more detail here, https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

 

and you may get licensing info via the help here, https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html#main-pars_text_1

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