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Activate/Deactivate Adobe Apps

Adobe Employee ,
Aug 11, 2020 Aug 11, 2020

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Dear users, 

 

Lately, we ran across a lot of queries around activation and deactivation of the Creative Cloud apps and other Adobe software. We understand the process can be confusing, however, it's definitely not burdensome. Below shared are a few helpful articles that will help you understand the process:

 

Find information on Activating products like Creative Cloud, Acrobat DC & CS6, and earlier:

https://helpx.adobe.com/in/download-install/kb/activate-deactivate-products.html

 

Activate and deactivate Creative Cloud apps:

https://helpx.adobe.com/download-install/using/activate-deactivate-creative-cloud-apps.ug.html

 

Here is how you can permanently delete your Adobe account from our records:

https://helpx.adobe.com/in/manage-account/using/delete-adobe-account.html

 

You might run into a very common error ' Activation limit reached ' while using Creative Cloud, please see this link to solve the error:

https://helpx.adobe.com/in/creative-cloud/kb/activation-limit-reached-creative-cloud.html

 

Feel free to post in the community for any questions. 

 

Thanks 

Kanika Sehgal 

 

 

 

 

 

 

 

TOPICS
Activation, CC FAQ

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Nov 17, 2011 Nov 17, 2011

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If you are removing Creative Suite software from you computer and installing it on another computer, you'll need to deactivate the software. Remember that you must first deactivate your software before you uninstall it on one computer and install it on another. Unistalling does not deactivate your Adobe software automatically.

Note: Lightroom does not have an activate/deactivate option.

To deactivate the software from your computer:

  1. Make sure the computer that has the software installed is connected to the Internet.
  2. Choose Help > Deactivate in the product you wish to deactivate.  If you have a suite then choosing one of the products will Deactivate the entire sute.
  3. Select Deactivate Permanently

For troubleshooting information related to Adobe activation and deactivation, see Activation, Deactivation | Adobe Products.

This document contains information on common questions related to activation and deactivation such as:

- Uninstalled the software without deactivating it.

- No access to previous computer : Lost, Stolen, and crashed computers.

- Deactivation option is disabled.

- Options to contact Customer support. The page is Chat enabled. You will be able to chat with a person as soon as a tech support person is available.

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New Here ,
May 10, 2012 May 10, 2012

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Hello,

I have deactivated/removed Adobe Pro on my old lap top.  I want to re-download/einstall to my new lap top.   How do I do this?

Thank you,

Barb Preikstas

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New Here ,
May 28, 2012 May 28, 2012

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could I ask u a question? first,I install PS CS6 ,then,I wrote wrong numbers.Now,I can't input the nums. How to solve the problem?

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Community Beginner ,
May 10, 2012 May 10, 2012

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I sold my old laptop after removing all programs and files. But I did not know I had to deactivate my Dreamweaver Cs$. How can I solve this issue, I cannot install it in my new computer. Cause it says is already on two, and I don't even have it anymore.

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New Here ,
Nov 28, 2012 Nov 28, 2012

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facing the same problem as you, CS5 on two computers. One that doesn't work and a new one where I installed CS5 again. Same problem as you to use CS5 for me. Very annoying.

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Community Beginner ,
May 11, 2012 May 11, 2012

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Choose Help>Deactivate where? From within the program? On the Adobe website. Does this apply to LR? Under Help in LR there is no deactivate option.

Dan

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New Here ,
May 16, 2012 May 16, 2012

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Thank you, this was very helpful. I did discover that the 'deactivate' option was not available until I opened an actual document. I started Acrobat Reader Pro X and selected 'Help' on the menu bar but noticed that the 'deactivate' menu item was disabled. So, I selected or opened one of my recent reader files. After the file opened, I selected the 'help' category on the menu bar, again. This time the 'Activate' item was available. As you posted, It asked me if I wanted to do this temporarily or permanently. Thanks again . I need to transfer applications and files to a newer laptop.

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New Here ,
Apr 15, 2015 Apr 15, 2015

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I need to deactivate XI pro because I have to send my dell in for service and I am not sure if they will replace it. There is no deactivation option in the help menu. I looked for it after opening a pdf file and still did not see it. Any suggestions.

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New Here ,
May 26, 2012 May 26, 2012

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I've reached my 2-computer limit for my Acrobat X Pro - but both of the computers it was installed on are dead. The first was a desktop that died last year. The other was my laptop that died a few weeks ago, but I was able to move the hard drive to a new (actually a used) similar laptop. Now I get the message that I have reached my limit & can't do another install, yet neither of my other installs is in use OR able to be deactivated by any means that I know of. Any ideas on what  I can do???

[email address removed by host]

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Adobe Community Professional ,
Jun 01, 2012 Jun 01, 2012

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@RichGopen -- you would have to contact Adobe customer service (see link at bottom of the page), they're the only ones who can really help with that for the activation database on their end.

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New Here ,
May 27, 2012 May 27, 2012

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how to deactivate serial before uninstall of wrong disk in bundle

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New Here ,
Jun 05, 2012 Jun 05, 2012

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How I would be able to take the serial munber before install Adobe elementes 8 in my lapa top?

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New Here ,
Jun 15, 2012 Jun 15, 2012

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I deactived a version of photoshop on a computer that no longer works and have been using Photoshop on my newer desktop for several years (just one copy).  I have just purchased a new laptop and it says that I have two copies already.  How can I use my second copy on my new laptop.

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Jun 15, 2012 Jun 15, 2012

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It might have not got deactivated properly from your old computer hence contact Adobe Support to get the count of activation resetted.

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New Here ,
Jun 15, 2015 Jun 15, 2015

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How do we get Adobe to reset the activations?  I have three activations on "dead" computers, and now I can't get my current to work.

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Explorer ,
Jun 18, 2012 Jun 18, 2012

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I lost an HD on my 21.5" iMac which finally resulted in Apple replacing the computeer so one cc of CS6 went down with that HD.   I then bought a 27" with the 1GB graphic card and put 16GB mem in it.  But I get thethe "deactivate" pop up and I only have it installed on thhis and my Macbook.

could you help please??  I have had enough grief with the last couple of weeks downtime.

Ed

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New Here ,
Jul 02, 2012 Jul 02, 2012

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Was JRojas quesiton ever answered?  I did much the same thing (uninstalled everything and gave the laptop to my sister).  How can one deactivate software that is no longer in one's possession?

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Adobe Employee ,
Jul 02, 2012 Jul 02, 2012

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You will be unable to deactivate remotely.  If you end up running into this difficulty then I would recommend contacting our support team.  We can evaluate your previous activations and override as needed.

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New Here ,
Oct 21, 2014 Oct 21, 2014

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I have the same problem now. Can you remotely deactivate a previous installation in a computer I no longer have access to?

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Adobe Employee ,
Oct 21, 2014 Oct 21, 2014

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No redemptory it is not possible to remotely deactivate a computer which was not activated.  If you are in an over activated state however please contact our support team directly at Contact Customer Care as discussed within this discussion.

I would recommend re-reviewing the document referenced in message #64:

Learn to activate or deactivate Adobe apps.

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New Here ,
Oct 21, 2014 Oct 21, 2014

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I've been there and through chat they replied they do not provide supoort to previous versions!!! This is so stupid and frustrating! You pay for an expensive application and keep circling in rounds for support! No possibility to send e-mail and/or phone!

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New Here ,
Sep 13, 2016 Sep 13, 2016

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Is this thread still active? I have a CS3 Design Standard licence for 3 devices. One is in use, another was on an old XP computer  where I did not deactivate it (PC is gone) and another is on my old notebook. I installed it on my new PC and can't use it because the numbers of activations exceeds the limit, which is true.

My problem #1: How can I deactivate the license on the first old PC that I no longer have access to?

Problem #2: On the notebook, I cannot click "deactivate", the button is gray in Acrobat and stays gray even after opening a document and waiting for some hours (as was suggested somwhere). In Photoshop, there isn't even a Help>Deactivate button.

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Adobe Employee ,
Sep 13, 2016 Sep 13, 2016

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Ma40672254 did you try the suggestions offered in post #70 of the discussion you responded too?  If so do you have a case number from your contact with our support team that I can reference?

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New Here ,
Jul 28, 2012 Jul 28, 2012

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I had a loaner computer that wasn't deactivated when I returned it. iTunes has a method of deactivating all computers virtually. I didn't see that option here. I'm going to send an email to Adobe.

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