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activation count reset.

Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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Is it still possible to ask support for a activation count reset for Cs6? I got the installation limit error after reinstalling Cs6 due to a faulty motherboard and my other installation is on my laptop which has also hardware problems at the moment. 

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Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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Thanks for your question, El. You can use the steps listed in https://adobe.ly/4cYDt0n to deactivate Creative Suite 6 on one of the previous computers where the software was installed.  

 

It is a self-service process for Creative Suite 6 in 2024, El. The only way to deactivate a previous installation is by choosing Help>Deactivate on a computer where the software is installed and activated.^JW

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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Adobe support will no longer reset an activation count
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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And if I manage to de-activate the installation on my laptop, will I then be able to activate the new install on my pc or is there a risk to loose both and to loose Cs6 completely and for ever?? 

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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you "should" be able to activate, but if you have any doubts about the legality of your license, beware. 

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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My license is bought and legal and registered with Adobe, together with several other Adobe applications. But all are now considered as legacy I suppose as they are all from before the cloud era, like more then 10 years ago 

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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unless purchased from adobe, it's never certain a license is legal.

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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As far as I remember, they where all bought from Adobe and never had licensing problems upon registration. When I tried to activate the recent install, I got a message that my serial was valid but that I had reached the max. allowed activations

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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then you must deactivate from one of your two activated computers 

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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My laptop (second install) has some hardware issues too and if something goes wrong I loose both of my allowed installations, same thing if the transfer do get done successfully but the at some moment that pc has a hardware failure... Then I loose Cs6 completely

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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your options aren't great.

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