activation creative cloud new user

New Here ,
Jul 05, 2021 Jul 05, 2021

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I I have changed my hard drive and reinstalled my software but in the process I have lost 
all of my software from my old account for adobe Cloud was  

 
REMOVED
[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]
 
I had and annual base photo plan which I don't seem to have with my new account
don't seem to exist anymore and I had change email address and nothing seem to be 
connected with new email address
 
Can someone working at Adobe help me 
 
 
 
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Activation , Creative Cloud , Installation , New user

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Please ensure your computer meets or exceeds the minimum system requirements to run the latest version of Creative Cloud + your OS + other apps. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Re-install Creative Cloud desktop app followed by your other CC apps.

- https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 07, 2021 Jul 07, 2021

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Thank for all the help I have managed to get my app back

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