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Am trying to activate CS6
Had to reformat my hard drive and reinstall
CS6 would not deactivate - kept saying "Please connect to the internet and retry"
But my computer was connected to the internet and working
Chatted with Adobe - doe all the suggestions on all the links
Reformatted, reinstalled win 7, reinstalled Adboe CS6
Go to activate and get message "Please connect to the internet and retry"
Also tried offline activation Request Code / Response Code
Itthen bounces you to a new login page - when I enter my valid login details it says cant find an account with that email.??????? The account exists but just doesn't work for this specific login
Stuck!!!!
Adobe no longer supports TLS 1.0 and 1.1. Please check your system that you're enabled the Transport Layer Security (TLS) 1.2 protocol.
For more infos take a look here:
https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#faq
If you're using Win 7 please upgrade your OS and install the MS Easy Fix.
Also upgrade your browsers to enable TLS 1.2 connections.
BTW: You know,
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Adobe no longer supports TLS 1.0 and 1.1. Please check your system that you're enabled the Transport Layer Security (TLS) 1.2 protocol.
For more infos take a look here:
https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#faq
If you're using Win 7 please upgrade your OS and install the MS Easy Fix.
Also upgrade your browsers to enable TLS 1.2 connections.
BTW: You know, that you're using an outdated operationg system. There are no more patches and updated for secutiry leaks, So if you connect your PC to the internet there's a huge risk to get attacked and infected You should update to a modern operating system like Windows 10/11 as soon as possible.
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Neither Microsoft nor Adobe support Windows 7, so its a crapshoot at this point. Follow the directions above and you should be able to connect but I advise getting a newer PC with Windows 10 or 11.
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adobe connection errors are common and are not related to whether you're connected to the internet. they're related to connecting to adobe's secure servers.
if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
do you see both logos after clicking "link"?
if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html
if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html
or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus
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Hi Axel
You're 100% correct
I just worked it out for myself after finding the page which you provided the link for
It is a transport layer issue problem TLS 1.2 to be specific
Unsure what started the problem - perhaps some other update disabled it
All I needed was to run EasyFix51044 and instantly the message went away and I was able to login and activate CS6
The direct link to download EASYFIX51044 is
Thanks everyone for your replies
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when you reinstalled win 7, you reset your browser to an un-updated win 7 version that didn't support tls 1.2 after updating win 7 to its latest, your browser would have gained tls 1.2 support.
anyway, good to hear you got cs 6 activated.