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Activation CS6 - "Please connect to the internet and retry"

New Here ,
Feb 07, 2023 Feb 07, 2023

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Am trying to activate CS6

Had to reformat my hard drive and reinstall

CS6 would not deactivate - kept saying  "Please connect to the internet and retry"

But my computer was connected to the internet and working

Chatted with Adobe - doe all the suggestions on all the links

Reformatted, reinstalled win 7, reinstalled Adboe CS6

Go to activate and get message "Please connect to the internet and retry"

AlanCSmith_1-1675766534000.png

 

Also tried offline activation Request Code / Response Code

Itthen bounces you to a new login page - when I enter my valid login details it says cant find an account with that email.???????   The account exists but just doesn't work for this specific login

 

Stuck!!!!

 

 

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correct answers 1 Correct answer

Community Expert , Feb 07, 2023 Feb 07, 2023

Adobe no longer supports TLS 1.0 and 1.1. Please check your system that you're enabled the Transport Layer Security (TLS) 1.2 protocol. 

For more infos take a look here: 

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#faq 

 

If you're using Win 7 please upgrade your OS and install the MS Easy Fix.   

Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com) 

 

Also upgrade your browsers to enable TLS 1.2 connections. 

 

BTW: You know,

...

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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Adobe no longer supports TLS 1.0 and 1.1. Please check your system that you're enabled the Transport Layer Security (TLS) 1.2 protocol. 

For more infos take a look here: 

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#faq 

 

If you're using Win 7 please upgrade your OS and install the MS Easy Fix.   

Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.co... 

 

Also upgrade your browsers to enable TLS 1.2 connections. 

 

BTW: You know, that you're using an outdated operationg system. There are no more patches and updated for secutiry leaks, So if you connect your PC to the internet there's a huge risk to get attacked and infected  You should update to a modern operating system like Windows 10/11 as soon as possible.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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LEGEND ,
Feb 07, 2023 Feb 07, 2023

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Neither Microsoft nor Adobe support Windows 7, so its a crapshoot at this point. Follow the directions above and you should be able to connect but I advise getting a newer PC with Windows 10 or 11.

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

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New Here ,
Feb 07, 2023 Feb 07, 2023

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Hi Axel

You're 100% correct

I just worked it out for myself after finding the page which you provided the link for

It is a transport layer issue problem TLS 1.2 to be specific

Unsure what started the problem - perhaps some other update disabled it

All I needed was to run EasyFix51044 and instantly the message went away and I was able to login and activate CS6

The direct link to download EASYFIX51044 is

https://download.microsoft.com/download/0/6/5/0658B1A7-6D2E-474F-BC2C-D69E5B9E9A68/MicrosoftEasyFix5...

 

Thanks everyone for your replies

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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@Alan.C.Smith 

 

when you reinstalled win 7, you reset your browser to an un-updated win  7 version that didn't support tls 1.2  after updating win  7 to its latest, your browser would have gained tls 1.2 support.

 

anyway, good to hear you got cs 6 activated.

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