Activation issues on reinstall of CS5

[Sensguy007]

I am a proud owner of the CS5 suite and use only the photoshop program.  I recently did a computer upgrade to windows 11 with new hardware, and there was no device showing in my Adobe ID profile to deactivate.  I am now getting an activation of two devices already registered in the system, none available to deactivate.  Photoshop only is used on my main computer.  There are still no devices showing on my profile with new installation to work with. Suggestions? Remedies? Solutions? Thank you!

[John T Smith]

The ONLY way to DE-activate one of your two allowed activations is from inside the program

If you did not deactivate before upgrading your computer, and the program now sees your system as new and needing activation, there is no way to solve the problem

[Jeffrey_A_Wright]

Sensguy, congratulations on the upgrade to Windows 11 and the new equipment. John is correct, you will need to deactivate one of your previous activations to use it on your new Windows 11 computer. Please see https://adobe.ly/47AtkFe for more information on how to manage any remaining activations for Creative Suite 5. ^JW

[Nancy OShea]

Online deactivation of legacy CS products is impossible. That only works with modern subscription apps.

- https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html
- https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

If the old devices are dead or no longer in your possession, you're stuck. You won't be allowed to activate CS on another device.

PHOTOSHOP CS5 REPLACEMENT OPTIONS
==============
Photoshop Elements (3 year license)
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Annual Photography plan. 
https://www.adobe.com/creativecloud/photography.html

Hope that helps.

[kglad]

that's misleading (though i know what you mean). online deactivation is possible, but only via a device that has a current activation (as everyone has already stated).

[Nancy OShea]

I guess I should have said REMOTE deactivation of legacy apps is impossible.

😁

[kglad]

i think the statement, only a device with current activation (and certain other semi-mysterious qualities) can be used to deactivate,, is as clear (and accurate) ad we can get.

[Nancy OShea]

What comes up again & again is "I can't deactivate from my Adobe online account" or "Why can't Adobe just deactivate the devices for me?" Not possible. 

[kglad]

well, the forums are loaddd with just that suggestion because, as you know, that used to be correct.