activation of ma account

New Here ,
May 29, 2022 May 29, 2022

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I pay since 2018 my yearly membership. I have a customer number and a ordernumber, but the sytem does not recognize me an indicates I have a free acount, so I cannot convert documents.

Jacob246461826dmf_0-1653823880027.png

Nowhere I have found a solution and there is no adobe support. Looks like I am throwing away money. Anyone can help here.

regards

Jacob van Kogelenberg

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Adobe Community Professional ,
May 29, 2022 May 29, 2022

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Hi @Jacob246461826dmf,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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