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Activation on 2 computers when I only have 1

Community Beginner ,
Sep 27, 2019 Sep 27, 2019

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Can someone tell me why my Adobe.com account shows I have activated 2 computers but I only have 1? The computer name is only different by a question mark instead of of an apostrophe. Thanks.

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Community Expert ,
Sep 27, 2019 Sep 27, 2019

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Probably 1 is 32-bit and the other is for 64-bit.

Log-in to your Adobe Account

https://account.adobe.com/

Can you Deactivate 1 device without effecting the other?

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Beginner ,
Sep 27, 2019 Sep 27, 2019

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That’s the thing. I only have 1 computer and signed up for CC in May which is when this computer was activated. Looking at my account t another device was activated in September but I only have the one computer I don’t know what would happen if I deactivated the second lisitng

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Community Expert ,
Sep 27, 2019 Sep 27, 2019

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Try it.
Nancy O'Shea— Product User, Community Expert & Moderator

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Mentor ,
Sep 28, 2019 Sep 28, 2019

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I tried.

 

clipboard_image_1.png

Windows10 Pro (64Bit).
Windows_64 seems to be 64-bit authentication.
There was only Windows when Acrobat was started.
(Probably Acrobat seems to be for 32Bit applications)

Now, I tried to launch the Creative Cloud desktop application, Photoshop, after deauthorizing Old, but it was usable without any problems. It is a mystery that the old remains.

 

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Community Beginner ,
Sep 28, 2019 Sep 28, 2019

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I just don't know which one to deacti

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Community Beginner ,
Sep 28, 2019 Sep 28, 2019

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hit send too soon. I don't know which too deactivate. The second one has activated today's date and the first one is March of this year. The second date seems to change. I'm lost.

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