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Activation Photoshop elements impossible

New Here ,
Feb 26, 2023 Feb 26, 2023

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Bonjour,

J'ai changé d'ordinateur et rechargé ma dernière version de Photoshop éléments, mais impossible d'activer :

jeanv18773097_0-1677414538073.png

Je n'ai aucun autre ordinateur et n'ai pas envie de racheter le logiciel.

Que faire ?

Merci de votre aide

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Activation

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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The following article should help you deactivate the PS elements from your old computer

https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

-Manan

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New Here ,
Feb 26, 2023 Feb 26, 2023

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Thank you for your answer

The problem is that I have no longer my former computer and on my adobe account I ha ve NO device registred...

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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you can sign into the account used to purchase or register pse (if purchased or registered from adobe) and deactivate there, https://account.adobe.com

 

or contact adobe support and request an "activation count reset". there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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