Activation problem

New Here ,
Dec 02, 2021 Dec 02, 2021

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I have installed Adobe Acrobat PDF Standard DC 2015 on 2 computers.

One day both of them show this activation error:

defaultpl88itq7lesu_0-1638457784434.png

I can´t deactivate, only sign out. but the problem still.

Could someone help me?

 

Thanks in advance!

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Adobe Community Professional ,
Dec 02, 2021 Dec 02, 2021

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Did you login to your Adobe account?

There should be a list of devices used for registering the software.

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New Here ,
Dec 03, 2021 Dec 03, 2021

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Hi Eric,

Yes, I did it but i have the same problem... 

I don´t have that list, it would be very interesting and I could detect the problem.

It´s strange because I don´t have "deactivate" option..

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New Here ,
Dec 03, 2021 Dec 03, 2021

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@Eric Dumas 

In my Account, I have this message:

Einfantes_0-1638523379623.png

 

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Adobe Community Professional ,
Dec 03, 2021 Dec 03, 2021

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Are you sure you installed the right version? You either need to log-in to your account or you need to enter the serial number, but not both. Acrobat DC is subscription-based, but Acrobat 2015 is not. The former requires you to log-in. The latter requires you to enter a serial number and then activate it.

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New Here ,
Dec 03, 2021 Dec 03, 2021

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@try67  I dont know why it doesn´t appeared an activation in my account.

Einfantes_0-1638524641718.png

 

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Adobe Community Professional ,
Dec 04, 2021 Dec 04, 2021

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[Moderator moved from Account, Payment & Plan to Download & Install.]

@Einfantes,

Which operating system do you have?

Are TLS 1.2 connections enabled on your system & browsers?  Without TLS 1.2 connections, you cannot connect to Adobe's servers for security reasons.  See link below for details.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Hi @Nancy OShea 

I Have Windows server 2012 R2 and yes I have TLS 1.2 enabled.

I don´t know what is happening, :S

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Adobe Community Professional ,
Dec 14, 2021 Dec 14, 2021

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You probably need to update your web browser too.  Also enable TLS 1.2 connections in the browser.

 

Failing that, use the Adobe's AcroCleaner Tool to wipe old Acrobat settings from your system.

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

 

Reinstall from your original disks or downloads that you received at purchase.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 28, 2021 Dec 28, 2021

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Hello, this does not work, we have used the tool and followed these steps

and the problem continues.

What can we do? Why can't you delete the computers that we have registered?

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LEGEND ,
Dec 28, 2021 Dec 28, 2021

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To reset the activation count you must contact Adobe Customer Service. We cannot do this in this community forum.

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