Active CC membership, from my school, but keep being told to purchase a membership

[giftfordc84582598]

In my profile details there is definitly a plan from school with all apps included. Ipress download, and I get in a page were all apps have the buy option.While I norally have a plan. What is happening? When its in your plan,your supposed to have it right???

[John T Smith · Accepted solution]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[Madisyn34922085dvft]

I did all that and it keeps sending me back here to this page

[kglad]

@Madisyn34922085dvft 

verify your account, https://account.adobe.com

if that shows your subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[Stephen32046237ue9x]

What should I do if I have to face a similar issue and have paid the membership fee for almost two years?

[kglad]

without more info:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location