what version is installed? if it's version 5 or later:
you need window 10, 64 bit or a recent mac os, https://helpx.adobe.com/creative-cloud/system-requirements.html
if it's a version 4, you can probably repair it but your os is no longer supported and you won't be able to update adobe programs. to repair:
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
1
Reply
AdChoices