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Adobe Acrobat is not working with my paid subscription

New Here ,
Apr 16, 2024 Apr 16, 2024

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Good afternoon,

I purchased  subscription online Adobe Acrobat Export PDF and downloaded the app. When I opened a PDF file and selected 'edit text and images' I was taken to a page that said 'Start free trial now'. On my Adobe homepage, it displays my plan which includes; PDF services, and Acrobat Export PDF. Below that window a box says 'Included with your account is Adobe Acrobat', so I click on that, which takes me to a page that says 'Hi Uyigue Adobe Acrobat Export PDF...', under that window is a box that says 'edit text and images' so I click on that and another window opens up and says 'start free trial'.  Am I missing something here, because my subscription displays that I can edit a PDF file, which is false. I have paid for something and did not receive it. Could someone please help me?  

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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