adobe after effects trial installation stuck on 6%

New Here ,
Jun 12, 2019 Jun 12, 2019

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the installation stops at 6% and will not move on any further. i have tried resetting my computer and even then it does not work.

i tried using the adobe creative cloud too, and it gets stuck on 42% instead

any help?

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Creative Cloud

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New Here ,
Sep 24, 2021 Sep 24, 2021

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The lack of response shows how little Adobe cares.

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Adobe Community Professional ,
Sep 24, 2021 Sep 24, 2021

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This space is provided by Adobe, but it is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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