Adobe Application Manager wants my password and I don't have one, never need one. Ive tried every password I know and I don't know what to do now.

[UltraPaul12]

Im trying to update Lightroom 6 and Adobe Application Manager wants my password and I don't have one, never need one. Ive tried every password I know and I don't know what to do now.

[dj_paige]

It wants a password? Mine wants a serial number. Are you sure it is asking for a password and not a serial number? Can you show us a screen capture?

[Jao vdL · Accepted solution]

Is it not simply asking for your login password for your computer so that it can install your software?

[defaultqxlyjo4fra77]

No other software vendor asks for your system pw on your Mac to install an app... why does Adobe?

[John T Smith]

This space is provided by Adobe, but it is not Adobe support... so other users here are not able to say why Adobe does anything

[Test Screen Name]

"No other software vendor asks for your system pw on your Mac to install an app... "

All the Mac software I've ever installed has done this. So has all the Mac software I've written. You must be using different apps than me/ It's normal because applications need to write to places that are protected - so that viruses can't infect your apps so easily...

[Nancy OShea]

Adobe does not ask for permission.  But your Mac OS does for security reasons!  🙂

[John Waller]

No other software vendor asks for your system pw on your Mac to install an app... why does Adobe?

It's not the software vendor asking, it's the operating system - in this case, Apple.

When the installer wants to start writing to your hard drive (that  is, installing or updating software) it needs admin permission from your operating system. This prevents viruses, malicious files and malware being installed without your knowledge.

The operating system launches the dialogue box and asks for an admin username and passsword to allow the installer to continue.

Both Macs and Windows (known as User Access Control ) do this. It's a security feature to protect your computer.

[defaultqxlyjo4fra77]

What alerted me, was the prompt box did NOT have the MacOS format I'm accustomed to… but had an icon/logo from ‘Lightroom Classic’ (a padlock with ‘LrC’ on it).

I don’t recall such customized logos on all other MacOS prompt boxes, so it appeared to me that Adobe/LrC was asking for my Admin un/pw. 

A snapshot of the installation prompt boxes is attached.

Ciao, Michael

"Whenever you find yourself on the side of the majority, it is time to pause and reflect." -- Mark Twain

 

 

[Test Screen Name]

That looks like an Apple standard box, which adds a small version of the app icon over a padlock. You are right to be alert for fakes, but this looks ok if you actually asked for an upgrade or install. Often the installer app is just "installer" with the standard arrow icon, but Adobe apps have their own fancy apps to do the install. 

[John Waller]

Agree that the design of the Apple dialog box could be clearer. I think the Windows UAC dialog box is a much better design leaving the user in no doubt of what is happening.

Many confused people have posted here in the past believing that the Apple version of the box is generated by Adobe simply because of the presence of the logo.

However, that's definitely a standard macOS dialog box.

A similar one is shown here:

https://apple.stackexchange.com/questions/381038/what-stops-fake-password-prompts