Adobe applications are not listed in the Adobe Creative Cloud (CC) desktop app

Explorer ,
Jan 05, 2022 Jan 05, 2022

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Adobe applications are not listed in the Adobe Creative Cloud desktop app (except Acrobat DC).

 

Searched for a solution all over the interweb. Nothing works (changing language, sing out/in, turning off compatibility mode, deleting CC prefs, restart, etc). Apps are not listed in CC, therefore I can't uninstall or update them with CC. Only one listed app is Acrobat DC (not Ai, PS, Id, LrC, Pr, Ae, Br, Me). 

 

CC treats apps as not installed. So after installing Ae (22.1.1), I have two Ae in the Win10 app list (22.0.1 and 22.1.1). 

Win10 program remove uninstallation doesn't remove it from the Win10 program list. I had to use a 3rd party uninstaller (IObit Uninstaller) to fully remove it.

 

Invisible apps are linked with CC. They don't work if I'm signed out of CC. During uninstallation (started from Win10 app list) app shortly shows up in CC during uninstallation. 

 

Reinstalled apps initially were visible in CC, but after some 20 minutes disappeared.

 

 

Win10  21H2, 64 bit OS

Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz  4.20 GHz, 64 GB RAM, GTX1060 6GB

 

CC 5.6.0.788.2

Ps 23.1

Ai 26.0.2

Acrobat DC 21.007.20099

Br 12

LrC 11.1

Ae 22.1.1

Pr 22.1.2a

Me 22.1.1

Au 22.1.1

Id 17.0.1 

 

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Creative Cloud , Installation

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Jan 05, 2022 Jan 05, 2022

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Thanks for suggestion. Update was always on, but I tried this modification of signout/restart - doesn't work. 

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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Have you tried uninstalling and reinstalling the Cloud desktop app?

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Explorer ,
Jan 07, 2022 Jan 07, 2022

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Not yet. Thats my last resort, as I have to manualy backup custom shortcuts, workspaces and other preferences for most of CC apps. Im planning to move to bigger/faster ssd - so maybe clean reinstal OS too. So im on the fence now. 


Can I reinstall Cloud desktop app without reinstalling individual apps? 

 

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