Adobe apps ask for login; then say computer is out of date?! Please help!!!

[dylanp74258204]

Hi all,

I was at a corporate meeting attempting to present a gallery of photos I had taken, when suddenly Lightroom requested I sign in. I pressed sign in, and it said "loading", showed a new pop up with 4 squares circling, and then it said "Your software is incompatable with Adobe products, please update" and force closed Lightroom. I tried in other programs, with the same issue. I know for a fact that I am updated. I tried restarting with no change. Every Adobe app now does it and I cannot get anything to work. I am fully logged in on the creative cloud program though which doesnt make any sense.

For reference, I am running the most up to date version of Windows 10 as well as all browsers and CC apps. Never had this issue until yesterday.

I have a limited amount of time to submit these photos and this is now completely blocking me from doing so. Any help is greatly appreciated!

Thanks in advance, 

Dylan

[kglad]

what win 10 version is installed?

[dylanp74258204]

Version 21H1. I updated it yesterday hoping it would fix it and it didnt. 

[Nancy OShea]

Did you also update your BROWSER?

[dylanp74258204]

Hi Nancy,

Yes, all browsers are up to date

Dylan

[kglad]

what's the exact error message?

[dylanp74258204]

I attached screen shots of the whole sequence. The final screenshot is the message I get after pressing login and it loads for a few seconds (rotating squares).

[kglad]

in your control panel, note your default browser.

then check if tls 1.2 is enabled in that browser, https://help.hotschedules.com/hc/en-us/articles/360020184072-Release-Notes-TLS-Enabling-TLS-1-2-on-w...

[dylanp74258204]

Hi,

Yes, it is already enabled. I still get the same messages.

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Nancy OShea]

Adobe support hours vary by your region. 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

[dylanp74258204]

Okay, thanks for the help.

[kglad]

you're welcome.