Adobe apps ask for login; then say computer is out of date?! Please help!!!

New Here ,
Aug 05, 2021 Aug 05, 2021

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Hi all,

 

 

I was at a corporate meeting attempting to present a gallery of photos I had taken, when suddenly Lightroom requested I sign in. I pressed sign in, and it said "loading", showed a new pop up with 4 squares circling, and then it said "Your software is incompatable with Adobe products, please update" and force closed Lightroom. I tried in other programs, with the same issue. I know for a fact that I am updated. I tried restarting with no change. Every Adobe app now does it and I cannot get anything to work. I am fully logged in on the creative cloud program though which doesnt make any sense.

 

For reference, I am running the most up to date version of Windows 10 as well as all browsers and CC apps. Never had this issue until yesterday.

 

I have a limited amount of time to submit these photos and this is now completely blocking me from doing so. Any help is greatly appreciated!

 

Thanks in advance, 

Dylan

 

 

dylanp74258204_0-1628225828948.pngdylanp74258204_1-1628225841507.pngdylanp74258204_2-1628225854565.png

 

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Adobe Community Professional ,
Aug 06, 2021 Aug 06, 2021

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what win 10 version is installed?

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New Here ,
Aug 06, 2021 Aug 06, 2021

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Version 21H1. I updated it yesterday hoping it would fix it and it didnt. 

 

 

 

dylanp74258204_0-1628274092269.png

 

 

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Adobe Community Professional ,
Aug 06, 2021 Aug 06, 2021

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Did you also update your BROWSER?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 06, 2021 Aug 06, 2021

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Hi Nancy,

 

Yes, all browsers are up to date

 

Dylan

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Adobe Community Professional ,
Aug 06, 2021 Aug 06, 2021

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what's the exact error message?

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New Here ,
Aug 06, 2021 Aug 06, 2021

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I attached screen shots of the whole sequence. The final screenshot is the message I get after pressing login and it loads for a few seconds (rotating squares).

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Adobe Community Professional ,
Aug 07, 2021 Aug 07, 2021

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in your control panel, note your default browser.

then check if tls 1.2 is enabled in that browser, https://help.hotschedules.com/hc/en-us/articles/360020184072-Release-Notes-TLS-Enabling-TLS-1-2-on-w...

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New Here ,
Aug 07, 2021 Aug 07, 2021

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Hi,

 

Yes, it is already enabled. I still get the same messages.

 

 

dylanp74258204_1-1628400185179.png

 

 

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1628429530149.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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Adobe support hours vary by your region. 


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 16, 2021 Aug 16, 2021

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Okay, thanks for the help.

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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you're welcome.

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