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Adobe apps making PC laptops crash?

New Here ,
Aug 25, 2022 Aug 25, 2022

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I know this wont sound like an adobe problem, but not sure what to do at this point

I bought Dell XPS because it was extremely recommended but it keeps crashing (blue screens), I have talked to dell a lot of times and was given no solutions. they told me it's an operating system problem, but Microsoft has no solution also, now they are saying maybe adobe knows about a problem.

does anyone encountered problems with using adobe apps on a PC? and / or specifically Dell?

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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you should backup all files on your c drive that you'll want to restore 

 

reformat your hard drive 

 

reinstall your os

 

install your software (including adobe cc apps starting with thecc desktop app) it 

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New Here ,
Sep 13, 2022 Sep 13, 2022

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Hi, thank you for answering

I reinstalled os 3 times on this laptop and recently reinstalled all adobe apps with adobe tech support help

haven't seen a blue screen since, but I don't let my laptop go to sleep mode (it cruses only on sleep /screen off / hibernate)

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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you're welcome.

 

so, everything is working, as you expect?

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New Here ,
Sep 13, 2022 Sep 13, 2022

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Yes, the blue screen somehow messed illustratorn, now everything works well

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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you're welcome.

 

 

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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New Here ,
Sep 13, 2022 Sep 13, 2022

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Thanks, I'll try this, although most comments say the solution didn't work

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