adobe apps not installing

New Here ,
Aug 01, 2021 Aug 01, 2021

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ive tried to install premiere pro and after effects but it gets stuck at 81 percent, then says "we are not able to complete the installation this time (error code 127)" plese someone help me because im going to lose it

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Adobe Community Professional ,
Aug 01, 2021 Aug 01, 2021

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Try with the steps mentiond in below link :

 

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error127

 

If issue still persist,  It might Network restirctions also, Try using different Network and check.

Ex- If you are using Broadband , try connecting Computer to Phone Hotspoty and attempt to install again.

 

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New Here ,
Aug 01, 2021 Aug 01, 2021

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i tried going to the site you sent me but it says access denied

 

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Adobe Community Professional ,
Aug 01, 2021 Aug 01, 2021

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Try using different Internet connection like different broadband or Phone hotspot connection if different Broadband is not avaialble

 

If issue still persists, you may contact Adobe Support:

 

https://helpx.adobe.com/contact.html

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New Here ,
Aug 01, 2021 Aug 01, 2021

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ive tried it still the same problem

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Adobe Community Professional ,
Aug 01, 2021 Aug 01, 2021

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@ali5E67,

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

You need ample free hard disk space to download & extract files.  And you need a computer user profile with administrative permissions to install/read/write files to your hard drive.

 

See link below with a good desktop browser like Chrome or Firefox that accepts cookies and does not have any script blockers. 

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Failing that, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Aug 01, 2021 Aug 01, 2021

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

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