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Adobe Apps say i'm offline, but i'm not?

Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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Hello! I recently got a new Macbook Air and am currently dealing with a connection problem? 

Although i'm able to use the applications, the cloud at the top indicates that im working offline when I am well connected to the internet... (see attached picture below↓)Screen Shot 2021-10-27 at 14.12.05.png

I can open my Adobe Cloud without any problems so its only the applications... However I also cannot get ahold of my recently activated fonts, and the font page wont open on my Cloud application. 

 

After doing some research, I think the only possiblity is that some server/network that adobe needs is blocked, and i tried to tinker with the proxies but im not very knowledgable in that area so i dont want to touch anything without proper instructions...

 

My Macbook before had no problems connecting to the cloud, so maybe something went wrong during the migration process?? 

 

If someone can give me suggestions/instructions on what to do, it would greatly be appreciated..! 

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Creative Cloud, New user

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correct answers 1 Correct answer

Adobe Employee , Oct 28, 2021 Oct 28, 2021
Thanks, Chalissa. The migration is the likely cause of the current errors. Adobe applications are not designed to be copied/migrated from one computer to another. Doing so leads to unexpected behavior, such as what you are encountering on the MacBook Air. To try to recover, please download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and use it to remove any currently installed Adobe software. Once the software is remov...

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Challisa, sorry, the MacBook Air is unable to reach our servers. What process did you use when moving over to the new MacBook Air?  Did you copy/transfer any applications from the old computer to the new computer?

 

 

You can find steps to resolve most connection errors at https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html.

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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I simply used the migration application apple services offers, which automatically transfers all my data from the old macbook to the new... 

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Screen Shot 2021-10-28 at 15.28.59.png

 

Do you think core sync has anything to do with this problem? It says this application is not supported by mac...? 

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Thanks, Chalissa. The migration is the likely cause of the current errors. Adobe applications are not designed to be copied/migrated from one computer to another. Doing so leads to unexpected behavior, such as what you are encountering on the MacBook Air.

 

To try to recover, please download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and use it to remove any currently installed Adobe software. Once the software is removed, you can then use the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to begin the installation process.

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Thank you, Sir!

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