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Adobe Background Processes

Adobe Employee ,
Aug 14, 2020 Aug 14, 2020

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Dear users, 

 

We have seen numerous posts regarding the Adobe processes that run in the background. Queries like what do these processes mean, how much CPU speed do they need or are they important to run the Creative Cloud desktop app or not, have always been one of our frequently asked questions.

 

Our team has created a self-explanatory document for the same. This doc aims at answering all the above questions. 

Here is the link for the article: https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html

 

Hope this is helpful! 

 

Feel free to let us know if you have any questions about this. 

 

Thanks 

Kanika Sehgal

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replies 199 Replies 199
New Here ,
Apr 30, 2018 Apr 30, 2018

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Hi everyone,

I've installed Adobe cc 2018 for a while now. And just last night. "ccxprocess" app appeared  on my Mac's Launchpad (red icon).  It wasn't there before. it just appeared last night and until now. i tried to drag the icon on the trash bin and it wont get deleted. I tried to click it and nothing happened.. I don't what it is. I'm not sure if its a virus.. If its okay, why did it just appeared now? not sure if i'm just paranoid because at the time it appeared i was using a free vpn and browsing lots of tabs (and some sites that are you know.. let's not get into that. ). so i'm not sure if someone got into my mac. and place it there. not sure though or i'm just paranoid.. Please help...

Btw i'm using a Macbook pro 2017 if anyone might ask.. Sorry if my english is not perfect.

Do you guys also have an app on you launchpad that is called ccxprocess? because i've researched they have it inside the adobe folder. but why does mine have its own launchpad app? like if you go to launchpad on mac. there are lots of icons right? adobe premiere, adobe photoshop, indesign, etc.. then there is a ccxprocess...  click it nothing happens, delete its folder, still there. is this normal?

Please help me.. i can't sleep thinking about this.

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Adobe Community Professional ,
May 01, 2018 May 01, 2018

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there is an adobe ccxprocess.  why you cannot remove it from your launchpad i can't say.

Creative Cloud is charging the CPU at 99% since yesterday's update

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Community Beginner ,
May 06, 2018 May 06, 2018

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Go to your utilities folder and delete it from there! This should work

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New Here ,
May 22, 2018 May 22, 2018

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Do you know what this program is used for? I assume you do or else you wouldn't suggest deleting it.

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Explorer ,
May 25, 2018 May 25, 2018

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Hello,

I just noticed the same ccxprocess app on my mac's launchpad. As you, I'm also panicking a bit. Did you ever find out what this thing is? Why it suddenly appeared?

Thank you in advance for taking the time to respond.

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Community Beginner ,
May 25, 2018 May 25, 2018

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No I didn't. But I would have thought considering the privacy laws are updating because of the whole facebook issue, I would thought adobe would explain what extras they installing without our permission. Then let us decide. I took mine off none the less!

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Explorer ,
May 25, 2018 May 25, 2018

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Thanks for your quick reply. How did you delete it, may I ask? I tried removing it with CleanmyMac 3 but it says the program is running and needs to be closed in order to be deleted. I can't close it.

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Community Beginner ,
May 25, 2018 May 25, 2018

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Go to Applications > Utilities Folder > Then send it to trash.

I cant remember if it had additional folders with an Adobe connection.. I think it did. I got rid of all of them and other adobe apps have been fine.

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Explorer ,
May 25, 2018 May 25, 2018

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Hum... that's not usually the best way to get rid of unwanted programs. I'll repost the question. At least I'm somewhat reassured your computer isn't showing any side effects, right?

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Community Beginner ,
May 25, 2018 May 25, 2018

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nope, everything is fine.

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Explorer ,
May 25, 2018 May 25, 2018

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Good! Still very very strange. Also very strange there's no info online about this...

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Community Beginner ,
May 25, 2018 May 25, 2018

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exactly.

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Explorer ,
May 30, 2018 May 30, 2018

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Hi again rachelb8697437,

Though I've posted another thread in hopes of getting some answers to our question, there has been no response.

You can read in a follow-up comment I left there that I was able to successfully remove the app. Yet it returned as soon as I used Photoshop again. I'm now guessing - have found no info to confirm this - that CC now automatically creates this icon in the mac's launchpad.

It is really infuriating that Adobe doesn't notify us of such changes, especially given the panic in can cause thinking it's some kind of virus...

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New Here ,
Jun 16, 2018 Jun 16, 2018

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I agree in thinking its a virus. My ex was a wiz at this kinda stuff and suddenly everything started acting really strange. HOW TO GET RID OF IT?

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New Here ,
Jul 04, 2018 Jul 04, 2018

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Its used as a app look up for the rest of CC apps. when you open the app it will allow you to search for different ones related to photoshopping. for example Adobe Bridge. its not a Virus.

hope this helps.

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New Here ,
Jun 10, 2018 Jun 10, 2018

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DELETE CONTENTS, THEN DELETE FOLDER

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Explorer ,
Jun 10, 2018 Jun 10, 2018

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That doesn't work. Even if you delete it, it comes back as soon as you use CC again...

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New Here ,
Feb 09, 2019 Feb 09, 2019

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It's not a virus.

It's part of Adobe Creative Cloud and it's purpose is to allow you to move seamlessly between Adobe CC apps.

You can delete it but chances are that it will come right back the next time you open any Adobe CC app.

It's completely harmless. No need to worry.

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New Here ,
Jun 17, 2019 Jun 17, 2019

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Harmless, but quite a memory pig...

Screen Shot 2019-06-17 at 5.58.54 PM.png

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Community Beginner ,
Oct 07, 2020 Oct 07, 2020

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It isn't harmless. It is massive and intrusive, and cannot be turned off. Come on Adobe and listen to your customers. I only occasionally use Creative Cloud and yet must put up with my computer freezing every day because you have programmed your app to run at all times, draining the life force out of my system. This has been going on for years. Now it's time to renew my subscription again. Will I renew it? No I won't. 

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New Here ,
Sep 21, 2019 Sep 21, 2019

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dfg

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New Here ,
Mar 24, 2020 Mar 24, 2020

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CCXPROCESS cannot Remove. It's official part of Plug-In, Templates, Library and Dashboard. No need to worry. CCXPROCESS means Creative Cloud Experience Process.

njq

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Guest
Apr 12, 2018 Apr 12, 2018

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Hello,

I've got a process called node.exe in the Task Manager and it's not using a lot of my CPU But Is It something to worry about or is it something that needs to be removed.

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Adobe Community Professional ,
Apr 12, 2018 Apr 12, 2018

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Hi rahimm88455318,

node.exe is a full Node.JS executable, containing everything software developers need to run Node.js
applications on Windows or any other OS.

Node.js - on the other hand - is an open-source, cross-platform JavaScript run-time environment that
executes JavaScript code server-side.


For more information about Node.js, visit its official website: https://nodejs.org/en/

In Adobe apps, it is mainly used for File Syncing - it's safe.

Kind Regards,
Maurice

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