Adobe Cancelled my account, I did nothing, it was current and they just pulled the plug

[jerryl41230847]

I am so frustrated, I have no trust in Adobe or the support team. They can't even make a phone call. I have a CC seat at home for personal stuff I do for a group of charity's I love working with, Adobe with no possible reason, explanation or warning cancelled my account. 

I had a similar problem at work, we have dozens of various teams using Adobe products. Adobe for some reason cancelled our animation seats. We did as they suggested and opened new account 'portals' I believe these are referrred to. My Accounting team was issued substantial  charges for cancellation that were never due as this was never our fault. It was finally untangled and fixed by an   expeditor on their side. On our side our CEO (me) wasted hours working with them to fix their error.

I don't know what to do besides give up (I have Corel and love it). I have sent the below email and spent hours trying to get help by chat, email, on hold and by phone. 

RE: Your Adobe Case ADB-9148527-B1K7 CRM:02096000012280

Your company is putting no effort into resolving this. Try a little bit – It seems as if you do not want me as a subscriber. I have been trying to get this done and have now spent hours calling, placed on hold, in chat writing emails and I get a call. Thanks so much.

I need my account restored. I was current and the account was NOT cancelled by me.

WHY ARE YOU TREATING ME IN SUCH A POOR AND DISRESPECTFUL MANNER

Please call back, if you place 1 (one) single call and I am not available it is because a random call within a 24 hour timeframe is not an efficient manner to conduct business

This call was supposed to be scheduled for 11am pacific time, that is what I understood was said

I need my account restored. I was current and the account was NOT cancelled by me.

WHY ARE YOU TREATING ME IN SUCH A POOR AND DISRESPECTFUL MANNER

Thank You,

Jerry Lipp - PLD

[E-mail signature removed by moderator.]

[Just Shoot Me]

This is a User to User forum. No one hear can help you. you need to contact Adobe directly.

If this is a TEAM account you need to contact them. 

Contact Customer Care

AFAIK Adobe would not cancel your account for no reason, or your companies account for no reason. One of the reasons this may have happened is failure to pay the subscription fee. CC problems.

Or you are trying to use the software on more than the number of computers you are paying for.

Or violating the TOU in some way.

[jerryl41230847]

This is a personal account that in no way is related to our corporate seats. I run a Marketing, Media and Ad LLC, we do not allow personal use.

[jerryl41230847]

Sorry was unaware enter sends, I was hoping someone could help with a remedy - My former account rep from Adobe has wsarned me that if I do as they suggect I will be hit with cancellation fees, I googled this and this is an ongoing problem apparently. They acknowledge it is their error.

[Nancy OShea]

Who is the company's Team administrator?  That's who you should talk to. 

[jerryl41230847]

This is my account, it is a single seat used for personal stuff and occasionally for a design build company. They know its their fault, the solution they've presented is the problem. I was hoping someone could help with an insight or idea that will help me get this done