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Adobe cant even fix their own Creative Cloud App so customers can use it! Death spinning

New Here ,
Mar 23, 2023 Mar 23, 2023

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I have a subscription for Adobe Photo.  I cant get Creative Cloud to to work - just spins.  Ive spent 5 weeks playing with Adobe support and them taking control of my computer and not being able to resolve.  What kind of support is this?  Ive taken every Adobe product off my system, used the Adobe Creative deinstall, put in CC+ for 64 bit...still doesnt work.  Im just about to leave Adobe and Ive been a customer for many years. 

Does anyone have a process for me to try and fix this. Windows 11 64bit all fixs applied. 

 

Here's my computers details and OS level. 

 

Summary
Operating System
Windows 11 Pro 64-bit
CPU
Intel Core i9 9900K @ 3.60GHz 55 °C
Coffee Lake 14nm Technology
RAM
64.0GB Dual-Channel DDR4 @ 1071MHz (15-15-15-36)
Motherboard
Micro-Star International Co. Ltd. Z370 GODLIKE GAMING (MS-7A98) (U3E1) 50 °C
Graphics
C49HG9x (3840x1080@59Hz)
4095MB NVIDIA TITAN X (Pascal) (NVIDIA) 35 °C
Storage
1117GB INTEL SSDPE2MW012T4 (Unknown (SSD))
953GB Samsung SSD 960 PRO 1TB (Unknown (SSD))
953GB Samsung SSD 960 PRO 1TB (Unknown (SSD))
9314GB G-DRIVE USB-C SCSI Disk Device (USB (SATA) ) 54 °C
9314GB G-DRIVE USB SCSI Disk Device (USB (SATA) ) 38 °C
931GB Mercury Elite Pro Quad A USB Device (USB (SATA) (SSD)) 26 °C
931GB Mercury Elite Pro Quad B USB Device (USB (SATA) (SSD)) 32 °C
5589GB Mercury Elite Pro Quad C USB Device (USB (SATA) ) 31 °C
5589GB Mercury Elite Pro Quad D USB Device (USB (SATA) ) 32 °C
Optical Drives
ASUS BW-16D1HT
PIONEER BD-RW BDR-S11
Audio
Realtek High Definition Audio
Operating System
Windows 11 Pro 64-bit
Computer type: Desktop
Installation Date: 12/16/2022 11:23:14 AM

Windows Security Center
User Account Control (UAC) Enabled
Notify level 0 - Never Notify
Firewall Enabled
Windows Update
AutoUpdate Not configured
Windows Defender
Windows Defender Enabled
Antivirus
Antivirus Enabled
Display Name Windows Defender
Virus Signature Database Up to date
.NET Frameworks installed
v4.8 Full
v4.8 Client
v3.5 SP1
v3.0 SP2
v2.0 SP2
Internet Explorer
Version 11.1.22621.0
PowerShell
Version 5.1.22621.1
Java
Java Runtime Environment
Path C:\Program Files (x86)\Java\jre1.8.0_361\bin\java.exe
Version 8.0
Update 361
Build 09
Java Runtime Environment
Path C:\Program Files\Java\jre1.8.0_361\bin\java.exe
Version 8.0
Update 361
Build 09
Environment Variables
USERPROFILE C:\Users\jason
SystemRoot C:\WINDOWS
User Variables
JD2_HOME C:\Users\jason\AppData\Local\JDownloader 2.0
OneDrive C:\Users\jason\OneDrive
OneDriveConsumer C:\Users\jason\OneDrive
Path C:\Users\jason\AppData\Local\Microsoft\WindowsApps
C:\Users\jason\AppData\Local\GitHubDesktop\bin
QT_DEVICE_PIXEL_RATIO auto
TEMP C:\Users\jason\AppData\Local\Temp
TMP C:\Users\jason\AppData\Local\Temp
ULTRAMON_LANGDIR C:\Program Files\UltraMon\Resources\en
Machine Variables
asl.log Destination=file
BURN_AUTOPLAY C:\Program Files (x86)\Roxio Creator NXT Pro 8\Roxio Burn\
ComSpec C:\WINDOWS\system32\cmd.exe
DriverData C:\Windows\System32\Drivers\DriverData
EMC_AUTOPLAY C:\Program Files (x86)\Common Files\Roxio Shared\
NUMBER_OF_PROCESSORS 16
OS Windows_NT
PATH C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\system32\wbem;C:\WINDOWS\system32\windowspowershell\v1.0\;c:\program files (x86)\common files\oracle\java\javapath;c:\program files (x86)\common files\roxio shared\dllshared\;c:\program files\dotnet\;c:\program files (x86)\nvidia corporation\physx\common;c:\program files\nvidia corporation\nvidia nvdlisr;c:\program files (x86)\aomei\aomei backupper\7.1.0;c:\program files\intel\intel memory and storage tool\;C:\WINDOWS\system32\openssh\
PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE AMD64
PROCESSOR_IDENTIFIER Intel64 Family 6 Model 158 Stepping 13, GenuineIntel
PROCESSOR_LEVEL 6
PROCESSOR_REVISION 9e0d
PROG27B48B2C056 1
PSModulePath %ProgramFiles%\WindowsPowerShell\Modules
C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules
C:\Program Files (x86)\Windows Kits\10\Microsoft Application Virtualization\Sequencer\AppvPkgConverter
C:\Program Files (x86)\Windows Kits\10\Microsoft Application Virtualization\Sequencer\AppvSequencer
C:\Program Files (x86)\Windows Kits\10\Microsoft Application Virtualization\
RCAUTOPLAY C:\Program Files (x86)\Roxio Creator NXT Pro 9\Roxio Central\;C:\Program Files (x86)\Roxio Creator NXT Pro 8\Roxio Central\
TEMP C:\WINDOWS\TEMP
TMP C:\WINDOWS\TEMP
USERNAME SYSTEM
windir C:\WINDOWS
Power Profile
Active power scheme Ultimate Performance
Hibernation Enabled
Turn Off Monitor after: (On AC Power) Never
Turn Off Hard Disk after: (On AC Power) Never
Suspend after: (On AC Power) Never
Screen saver Disabled
Uptime
Current Session
Current Time 3/23/2023 3:30:07 PM
Current Uptime 1,897 sec (0 d, 00 h, 31 m, 37 s)
Last Boot Time 3/23/2023 2:58:30 PM
Services
Running Acronis Scheduler2 Service
Running Adobe Genuine Software Integrity Service
Running Adobe Genuine Software Monitor Service
Running AdobeUpdateService
Running AOMEI Backupper Scheduler Service
Running APC Data Service
Running APC UPS Service
Running Apple Mobile Device Service
Running Application Host Helper Service
Running Application Information
Running AppX Deployment Service (AppXSVC)
Running AtherosSvc
Running AVCTP service
Running Background Intelligent Transfer Service
Running Background Tasks Infrastructure Service
Running Base Filtering Engine
Running BitLocker Drive Encryption Service
Running Bluetooth Audio Gateway Service
Running Bluetooth Support Service
Running Bonjour Service
Running Capability Access Manager Service
Running cbdhsvc_78495
Running CDPUserSvc_78495
Running CMigrationService
Running CNG Key Isolation
Running COM+ Event System
Running Connected Devices Platform Service
Running Connected User Experiences and Telemetry
Running Corel License Validation Service V2 x64, Powered by arvato
Running Corel License Validation Service V2, Powered by arvato
Running CoreMessaging
Running Corsair Gaming Audio Configuration Service
Running Corsair LINK 4
Running Corsair LLA Service
Running Corsair Service
Running Credential Manager
Running Cryptographic Services
Running Cyberlink RichVideo64 Service(CRVS)
Running Data Usage
Running DbxSvc
Running DCOM Server Process Launcher
Running Device Association Service
Running DHCP Client
Running Diagnostic Policy Service
Running Diagnostic System Host
Running Display Policy Service
Running Distributed Link Tracking Client
Running DNS Client
Running Driver Support AO Service
Running EaseUS Agent Service
Running EaseUS UPDATE SERVICE
Running Encrypting File System (EFS)
Running Epson PMAService A
Running Epson Scanner Service
Running EPSON V3 Service4(06)
Running EpsonBidirectionalService
Running EpsonCustomerResearchParticipation
Running FaxTalk FaxCenter Pro 8
Running Function Discovery Provider Host
Running Function Discovery Resource Publication
Running G-Technology Assistant Service v1.2.2
Running GamingApp_Service
Running Genie Timeline Service
Running Geolocation Service
Running Host Network Service
Running HP Print Scan Doctor Service
Running Human Interface Device Service
Running IKE and AuthIP IPsec Keying Modules
Running Intel Driver & Support Assistant
Running Intel Driver & Support Assistant Updater
Running Intel Dynamic Application Loader Host Interface Service
Running Intel Management Engine WMI Provider Registration
Running Intel Rapid Storage Technology
Running Intel Storage Middleware Service
Running Internet Connection Sharing (ICS)
Running IP Helper
Running IPsec Policy Agent
Running IviRegMgr
Running Killer Analytics Service
Running Killer Dynamic Bandwidth Management
Running Killer Network Service
Running KillerSmartphoneSleepService
Running LightKeeperService
Running Local Driver Service
Running Local Session Manager
Running Macrium Service
Running McAfee WebAdvisor
Running Message Queuing
Running Microsoft Account Sign-in Assistant
Running Microsoft Defender Antivirus Network Inspection Service
Running Microsoft Defender Antivirus Service
Running Microsoft iSCSI Initiator Service
Running Microsoft Office Click-to-Run Service
Running Microsoft Passport
Running Microsoft Passport Container
Running MSI AppManager Service
Running MSI Center Service
Running MSI Command Center Control Service
Running MSI DPCLT Service
Running MSI Fast Boot Service
Running MSI Gaming Hotkey Service
Running MSI Live Update Service
Running MSI Super Charger Service
Running MSI Voice Control Service
Running MSI_ActiveX_Service
Running MSI_Case_Service
Running MSI_Super_Charger_Service
Running Mystic_Light_Service
Running Nahimic service
Running Nero BackItUp Background Service 2019
Running Nero BackItUp Background Service 365
Running Nero Update
Running Net.Msmq Listener Adapter
Running Net.Pipe Listener Adapter
Running Net.Tcp Listener Adapter
Running Net.Tcp Port Sharing Service
Running Network Connected Devices Auto-Setup
Running Network Connection Broker
Running Network Connections
Running Network List Service
Running Network Store Interface Service
Running Network Virtualization Service
Running NPSMSvc_78495
Running NVIDIA Display Container LS
Running NVIDIA LocalSystem Container
Running NVIDIA WMI Provider
Running Offline Files
Running OneSyncSvc_78495
Running Plug and Play
Running Power
Running Print Spooler
Running Program Compatibility Assistant Service
Running Qualcomm Atheros WLAN Driver Service
Running Radio Management Service
Running Realtek Audio Universal Service
Running Remote Access Connection Manager
Running Remote Procedure Call (RPC)
Running RPC Endpoint Mapper
Running SamsungMagicianSVC
Running Secondary Logon
Running Secure Socket Tunneling Protocol Service
Running Security Accounts Manager
Running Security Center
Running Sentinel LDK License Manager
Running Server
Running Shell Hardware Detection
Running Splashtop Remote Service
Running SpyHunter 5 Kernel
Running SpyHunter 5 Kernel Monitor
Running SSDP Discovery
Running Stardock Start11
Running State Repository Service
Running Storage Service
Running SynFP Caller Service
Running SysMain
Running System Event Notification Service
Running System Events Broker
Running System Guard Runtime Monitor Broker
Running Task Scheduler
Running TCP/IP NetBIOS Helper
Running Telephony
Running Text Input Management Service
Running Themes
Running Time Broker
Running UdkUserSvc_78495
Running Update Orchestrator Service
Running UPnP Device Host
Running UsbClientService
Running User Manager
Running User Profile Service
Running Virtual Disk
Running VMware Authorization Service
Running VMware DHCP Service
Running VMware NAT Service
Running VMware USB Arbitration Service
Running Wacom Professional Service
Running WC Assistant
Running WD Drive Manager
Running Web Account Manager
Running Web Threat Defense Service
Running webthreatdefusersvc_78495
Running Windows Audio
Running Windows Audio Endpoint Builder
Running Windows Connect Now - Config Registrar
Running Windows Connection Manager
Running Windows Defender Firewall
Running Windows Event Log
Running Windows Font Cache Service
Running Windows Image Acquisition (WIA)
Running Windows License Manager Service
Running Windows Management Instrumentation
Running Windows Media Player Network Sharing Service
Running Windows Mobile Hotspot Service
Running Windows Phone IP over USB Transport (IpOverUsbSvc)
Running Windows Process Activation Service
Running Windows Push Notifications System Service
Running Windows Search
Running Windows Time
Running WinHTTP Web Proxy Auto-Discovery Service
Running WLAN AutoConfig
Running Workstation
Running World Wide Web Publishing Service
Running WpnUserService_78495
Running X-Rite Device Services Manager
Running xTendSoftAPService
Running XTUOCDriverService
Stopped AarSvc_78495
Stopped ActiveX Installer (AxInstSV)
Stopped Adobe Acrobat Update Service
Stopped AllJoyn Router Service
Stopped App Readiness
Stopped Application Identity
Stopped Application Layer Gateway Service
Stopped Application Management
Stopped ASP.NET State Service
Stopped AssignedAccessManager Service
Stopped Auto Time Zone Updater
Stopped BcastDVRUserService_78495
Stopped Block Level Backup Engine Service
Stopped BluetoothUserService_78495
Stopped BranchCache
Start pending Burn Launcher
Stopped CaptureService_78495
Stopped Cellular Time
Stopped Certificate Propagation
Stopped Client License Service (ClipSVC)
Stopped COM+ System Application
Stopped ConsentUxUserSvc_78495
Stopped Corsair Uniwill Cooling Service
Stopped CredentialEnrollmentManagerUserSvc_78495
Stopped Data Sharing Service
Stopped dcsvc
Stopped Delivery Optimization
Stopped Device Install Service
Stopped Device Management Enrollment Service
Stopped Device Management Wireless Application Protocol (WAP) Push message Routing Service
Stopped Device Setup Manager
Stopped DeviceAssociationBrokerSvc_78495
Stopped DevicePickerUserSvc_78495
Stopped DevicesFlowUserSvc_78495
Stopped DevQuery Background Discovery Broker
Stopped Diagnostic Execution Service
Stopped Diagnostic Service Host
Stopped DialogBlockingService
Stopped Display Enhancement Service
Stopped Distributed Transaction Coordinator
Stopped Downloaded Maps Manager
Stopped Dropbox Update Service (dbupdate)
Stopped Dropbox Update Service (dbupdatem)
Stopped DS Role Server
Stopped Embedded Mode
Stopped Enterprise App Management Service
Stopped EPMVssEaseusProvider
Stopped Extensible Authentication Protocol
Stopped Fax
Stopped File History Service
Stopped Google Chrome Elevation Service (GoogleChromeElevationService)
Stopped Google Software Updater
Stopped Google Update Service (gupdate)
Stopped Google Update Service (gupdatem)
Stopped GraphicsPerfSvc
Stopped Group Policy Client
Stopped HV Host Service
Stopped Hyper-V Data Exchange Service
Stopped Hyper-V Guest Service Interface
Stopped Hyper-V Guest Shutdown Service
Stopped Hyper-V Heartbeat Service
Stopped Hyper-V Host Compute Service
Stopped Hyper-V PowerShell Direct Service
Stopped Hyper-V Remote Desktop Virtualization Service
Stopped Hyper-V Time Synchronization Service
Stopped Hyper-V Volume Shadow Copy Requestor
Stopped iCUE device plugin host service
Stopped Intel Capability Licensing Service TCP IP Interface
Stopped Intel SUR QC Software Asset Manager
Stopped Intel TPM Provisioning Service
Stopped Inventory and Compatibility Appraisal service
Stopped IP Translation Configuration Service
Stopped Killer Smart AP Selection Service
Stopped KtmRm for Distributed Transaction Coordinator
Stopped Language Experience Service
Stopped Link-Layer Topology Discovery Mapper
Stopped Local Profile Assistant Service
Stopped McpManagementService
Stopped MessagingService_78495
Stopped Microsoft Diagnostics Hub Standard Collector Service
Stopped Microsoft App-V Client
Stopped Microsoft Cloud Identity Service
Stopped Microsoft Edge Elevation Service (MicrosoftEdgeElevationService)
Stopped Microsoft Edge Update Service (edgeupdate)
Stopped Microsoft Edge Update Service (edgeupdatem)
Stopped Microsoft Keyboard Filter
Stopped Microsoft Software Shadow Copy Provider
Stopped Microsoft Storage Spaces SMP
Stopped Microsoft Store Install Service
Stopped Microsoft Update Health Service
Stopped Microsoft Windows SMS Router Service.
Stopped MSI Command Center Clock Service
Stopped MSI Command Center Comm Service
Stopped MSI Command Center CPU Service
Stopped MSI Command Center DDR Service
Stopped MSI Command Center SMBus Service
Stopped MSI Command Center SuperIO Service
Stopped Natural Authentication
Stopped NETGEARGenieDaemon
Stopped Netlogon
Stopped Network Connectivity Assistant
Stopped Network Location Awareness
Stopped Network Setup Service
Stopped NVIDIA FrameView SDK service
Stopped Office Source Engine
Stopped OpenSSH Authentication Agent
Stopped Optimize drives
Stopped P9RdrService_78495
Stopped Parental Controls
Stopped Payments and NFC/SE Manager
Stopped Peer Name Resolution Protocol
Stopped Peer Networking Grouping
Stopped Peer Networking Identity Manager
Stopped PenService_78495
Stopped Performance Counter DLL Host
Stopped Performance Logs & Alerts
Stopped Phone Service
Stopped PimIndexMaintenanceSvc_78495
Stopped PNRP Machine Name Publication Service
Stopped Portable Device Enumerator Service
Stopped Printer Extensions and Notifications
Stopped PrintWorkflowUserSvc_78495
Stopped Problem Reports Control Panel Support
Stopped Quality Windows Audio Video Experience
Stopped Recommended Troubleshooting Service
Stopped Remote Access Auto Connection Manager
Stopped Remote Desktop Configuration
Stopped Remote Desktop Services
Stopped Remote Desktop Services UserMode Port Redirector
Stopped Remote Procedure Call (RPC) Locator
Stopped Remote Registry
Stopped Retail Demo Service
Stopped Routing and Remote Access
Stopped Roxio Hard Drive Watcher 15
Stopped RoxMediaDB15
Stopped Sensor Data Service
Stopped Sensor Monitoring Service
Stopped Sensor Service
Stopped Shared PC Account Manager
Stopped Smart Card
Stopped Smart Card Device Enumeration Service
Stopped Smart Card Removal Policy
Stopped SNMP Trap
Stopped SoftRAID Service
Stopped Software Protection
Stopped Spatial Data Service
Stopped Spot Verifier
Stopped Still Image Acquisition Events
Stopped Storage Tiers Management
Stopped Te.Service
Stopped UnistoreSvc_78495
Stopped User Experience Virtualization Service
Stopped UserDataSvc_78495
Stopped Volume Shadow Copy
Stopped Volumetric Audio Compositor Service
Stopped W3C Logging Service
Stopped WaaSMedicSvc
Stopped WalletService
Stopped Warp JIT Service
Stopped WD Backup Drive Helper
Stopped WD Backup Snapshot
Stopped WebClient
Stopped Wi-Fi Direct Services Connection Manager Service
Stopped Windows Backup
Stopped Windows Biometric Service
Stopped Windows Camera Frame Server
Stopped Windows Camera Frame Server Monitor
Stopped Windows Defender Advanced Threat Protection Service
Stopped Windows Encryption Provider Host Service
Stopped Windows Error Reporting Service
Stopped Windows Event Collector
Stopped Windows Insider Service
Stopped Windows Installer
Stopped Windows Management Service
Stopped Windows Mixed Reality OpenXR Service
Stopped Windows Modules Installer
Stopped Windows Perception Service
Stopped Windows Perception Simulation Service
Stopped Windows Presentation Foundation Font Cache 3.0.0.0
Stopped Windows PushToInstall Service
Stopped Windows Remote Management (WS-Management)
Stopped Windows Security Service
Stopped Windows Update
Stopped Wired AutoConfig
Stopped WMI Performance Adapter
Stopped Work Folders
Stopped WWAN AutoConfig
Stopped Xbox Accessory Management Service
Stopped Xbox Live Auth Manager
Stopped Xbox Live Game Save
Stopped Xbox Live Networking Service
Stopped xTendUtilityService
TimeZone
TimeZone GMT -7:00 Hours
Language English (United States)
Location United States
Format English (United States)
Currency $
Date Format M/d/yyyy
Time Format h:mm:ss tt
Scheduler
3/23/2023 3:33 PM; DropboxUpdateTaskMachineUA
3/23/2023 3:42 PM; HPCustParticipation HP Officejet Pro 8600
3/23/2023 3:47 PM; MicrosoftEdgeUpdateTaskMachineUA
3/23/2023 4:04 PM; GoogleUpdateTaskMachineUA
3/23/2023 4:37 PM; OneDrive Reporting Task-S-1-5-21-2331303990-1894242525-4218440487-500
3/23/2023 7:17 PM; MicrosoftEdgeUpdateTaskMachineCore
3/23/2023 8:04 PM; AdobeGCInvoker-1.0
3/23/2023 8:37 PM; CLToast
3/24/2023 12:26 AM; Object Desktop-S-1-5-21-2338728795-2224561077-3556543262-1000
3/24/2023 12:26 AM; Object Desktop-S-1-5-21-2331303990-1894242525-4218440487-1001
3/24/2023 4:21 AM; GarminUpdaterTask
3/24/2023 9:00 AM; Apple Diagnostics
3/24/2023 9:17 AM; WinZip Update Notifier 1
3/24/2023 9:54 AM; CorelUpdateHelperTaskCore
3/24/2023 10:00 AM; Adobe Acrobat Update Task
3/24/2023 11:33 AM; IntelSURQC-Upgrade-86621605-2a0b-4128-8ffc-15514c247132
3/24/2023 12:17 PM; WinZip Update Notifier 2
3/24/2023 12:43 PM; PantoneLIVE Update Check
3/24/2023 1:04 PM; GoogleUpdateTaskMachineCore
3/24/2023 1:33 PM; DropboxUpdateTaskMachineCore
3/24/2023 2:05 PM; OneDrive Standalone Update Task-S-1-5-21-2331303990-1894242525-4218440487-1001
3/24/2023 2:16 PM; OneDrive Reporting Task-S-1-5-21-2331303990-1894242525-4218440487-1001
3/24/2023 2:40 PM; IUM-F1E24CA0-B63E-4F13-A9E3-4ADE3BFF3473
3/24/2023 3:17 PM; WinZip Update Notifier 3
3/24/2023 5:55 PM; OneDrive Standalone Update Task-S-1-5-21-2331303990-1894242525-4218440487-500
3/24/2023 10:58 PM; OneDrive Standalone Update Task-S-1-5-21-2338728795-2224561077-3556543262-1000
3/26/2023 10:14 AM; WinZip Updater - jason
3/26/2023 10:44 AM; WinZip Updater - SYSTEM
3/27/2023 12:00 PM; WinZip - Deduplicator - Documents - jason
3/27/2023 12:00 PM; WinZip - Deduplicator - Downloads - jason
3/27/2023 12:00 PM; WinZip - Deduplicator - Pictures - jason
3/29/2023 1:23 PM; Intel_C_CVCQ5136000P1P2DGN
Adobe Uninstaller
AVGPCTuneUp_Task_BkGndMaintenance
CLToastRun
IUM-F1E24CA0-B63E-4F13-A9E3-4ADE3BFF3473-Logon
IntelSURQC-Upgrade-86621605-2a0b-4128-8ffc-15514c247132-Logon
Open URL by RoboForm
HFS+ Updater
Run RoboForm Process
Run RoboForm TaskBar Icon
SamsungMagician
StardockFencesHotkeySupport
StardockFencesStartup
HFS+ GUI
CorelUpdateHelperTask-8F305ADF9525595BFB607AE426225BCE
Samsung_PSSD_Registration_Plus
Hotfixes
Installed
3/23/2023 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.385.924.0)
Install this update to revise the files that are used to detect
viruses, spyware, and other potentially unwanted software. Once
you have installed this item, it cannot be removed.
3/23/2023 Update for Microsoft Defender Antivirus antimalware platform - KB4052623 (Version 4.18.2302.7)
12/18/2022 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.381.622.0)
Install this update to revise the files that are used to detect
viruses, spyware, and other potentially unwanted software. Once
you have installed this item, it cannot be removed.
12/17/2022 2022-12 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5020880)
A security issue has been identified in a Microsoft software
product that could affect your system. You can help protect your
system by installing this update from Microsoft. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article. After you install
this update, you may have to restart your system.
12/17/2022 2022-08 Security Update for Windows 11 22H2 for x64-based Systems (KB5012170)
A security issue has been identified in a Microsoft software
product that could affect your system. You can help protect your
system by installing this update from Microsoft. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article. After you install
this update, you may have to restart your system.
12/17/2022 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.381.601.0)
Install this update to revise the files that are used to detect
viruses, spyware, and other potentially unwanted software. Once
you have installed this item, it cannot be removed.
Not Installed
1/17/2023 Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.381.2309.0)
Installation Status Failed
Install this update to revise the files that are used to detect
viruses, spyware, and other potentially unwanted software. Once
you have installed this item, it cannot be removed.
System Folders
Application Data C:\ProgramData
Cookies C:\Users\jason\AppData\Local\Microsoft\Windows\INetCookies
Desktop C:\Users\jason\Desktop
Documents C:\Users\Public\Documents
Fonts C:\WINDOWS\Fonts
Global Favorites C:\Users\jason\Favorites
Internet History C:\Users\jason\AppData\Local\Microsoft\Windows\History
Local Application Data C:\Users\jason\AppData\Local
Music C:\Users\Public\Music
Path for burning CD C:\Users\jason\AppData\Local\Microsoft\Windows\Burn\Burn
Physical Desktop C:\Users\jason\Desktop
Pictures C:\Users\Public\Pictures
Program Files C:\Program Files
Public Desktop C:\Users\Public\Desktop
Start Menu C:\ProgramData\Microsoft\Windows\Start Menu
Start Menu Programs C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Startup C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Templates C:\ProgramData\Microsoft\Windows\Templates
Temporary Internet Files C:\Users\jason\AppData\Local\Microsoft\Windows\INetCache
User Favorites C:\Users\jason\Favorites
Videos C:\Users\Public\Videos
Windows Directory C:\WINDOWS
Windows/System C:\WINDOWS\system32
Process List
ABService.exe
Process ID 9648
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\AOMEI\AOMEI Backupper\7.1.0\ABService.exe
Memory Usage 16 MB
Peak Memory Usage 30 MB
AdminService.exe
Process ID 8824
User SYSTEM
Domain NT AUTHORITY
Path C:\Windows\System32\drivers\AdminService.exe
Memory Usage 7.11 MB
Peak Memory Usage 8.50 MB
Adobe Desktop Service.exe
Process ID 35804
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
Memory Usage 109 MB
Peak Memory Usage 144 MB
Adobe Installer.exe
Process ID 12716
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\Adobe Installer.exe
Memory Usage 14 MB
Peak Memory Usage 17 MB
AdobeIPCBroker.exe
Process ID 37612
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe
Memory Usage 10 MB
Peak Memory Usage 11 MB
AdobeUpdateService.exe
Process ID 17840
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
Memory Usage 9.88 MB
Peak Memory Usage 9.88 MB
Agent.exe
Process ID 9260
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\EaseUS\Todo Backup\bin\Agent.exe
Memory Usage 25 MB
Peak Memory Usage 32 MB
AggregatorHost.exe
Process ID 12292
User SYSTEM
Domain NT AUTHORITY
Path C:\Windows\System32\AggregatorHost.exe
Memory Usage 7.41 MB
Peak Memory Usage 8.22 MB
AGMService.exe
Process ID 9396
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGMService.exe
Memory Usage 13 MB
Peak Memory Usage 15 MB
AGSService.exe
Process ID 9444
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe
Memory Usage 13 MB
Peak Memory Usage 15 MB
apcsystray.exe
Process ID 37852
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\APC\PowerChute Personal Edition\apcsystray.exe
Memory Usage 11 MB
Peak Memory Usage 12 MB
AppleMobileDeviceService.exe
Process ID 9572
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
Memory Usage 12 MB
Peak Memory Usage 13 MB
ApplicationFrameHost.exe
Process ID 30472
User jason
Domain DESKTOP-8I1TRK8
Path C:\Windows\System32\ApplicationFrameHost.exe
Memory Usage 27 MB
Peak Memory Usage 33 MB
AppManager_Service.exe
Process ID 9512
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\MSI\APP Manager\AppManager_Service.exe
Memory Usage 7.19 MB
Peak Memory Usage 8.05 MB
AudialsNotifier.exe
Process ID 33464
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Audials\Audials Music Recorder 2019\AudialsNotifier.exe
Memory Usage 61 MB
Peak Memory Usage 74 MB
audiodg.exe
Process ID 13556
User LOCAL SERVICE
Domain NT AUTHORITY
Path C:\Windows\System32\audiodg.exe
Memory Usage 20 MB
Peak Memory Usage 31 MB
BackItUp.exe
Process ID 36624
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Nero\Nero 2019\Nero BackItUp\BackItUp.exe
Memory Usage 70 MB
Peak Memory Usage 86 MB
BurnLauncher.exe
Process ID 34708
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\WinZip Secure Burn\WinZip Burn\BurnLauncher.exe
Memory Usage 13 MB
Peak Memory Usage 14 MB
CameraHelperShell.exe
Process ID 33636
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe
Memory Usage 20 MB
Peak Memory Usage 24 MB
CastSrv.exe
Process ID 27652
User jason
Domain DESKTOP-8I1TRK8
Path C:\Windows\System32\CastSrv.exe
Memory Usage 7.13 MB
Peak Memory Usage 20 MB
CC_Engine_x64.exe
Process ID 33592
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\MSI\MSI Center\Engine\CC_Engine_x64.exe
Memory Usage 25 MB
Peak Memory Usage 33 MB
ChargeService.exe
Process ID 18504
User SYSTEM
Domain NT AUTHORITY
Path C:\Program Files (x86)\MSI\Super Charger\ChargeService.exe
Memory Usage 6.36 MB
Peak Memory Usage 6.80 MB
chrome.exe
Process ID 15132
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 18 MB
Peak Memory Usage 18 MB
chrome.exe
Process ID 14756
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 137 MB
Peak Memory Usage 159 MB
chrome.exe
Process ID 8848
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 173 MB
Peak Memory Usage 305 MB
chrome.exe
Process ID 40044
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 158 MB
Peak Memory Usage 244 MB
chrome.exe
Process ID 37128
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 63 MB
Peak Memory Usage 69 MB
chrome.exe
Process ID 9932
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 113 MB
Peak Memory Usage 157 MB
chrome.exe
Process ID 31236
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 20 MB
Peak Memory Usage 23 MB
chrome.exe
Process ID 192
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 46 MB
Peak Memory Usage 50 MB
chrome.exe
Process ID 17028
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 29 MB
Peak Memory Usage 29 MB
chrome.exe
Process ID 36364
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 120 MB
Peak Memory Usage 135 MB
chrome.exe
Process ID 14292
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 89 MB
Peak Memory Usage 124 MB
chrome.exe
Process ID 13284
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 8.09 MB
Peak Memory Usage 8.21 MB
chrome.exe
Process ID 18932
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 206 MB
Peak Memory Usage 270 MB
chrome.exe
Process ID 34744
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 138 MB
Peak Memory Usage 193 MB
chrome.exe
Process ID 24600
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 75 MB
Peak Memory Usage 91 MB
chrome.exe
Process ID 22208
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 63 MB
Peak Memory Usage 64 MB
chrome.exe
Process ID 28556
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 75 MB
Peak Memory Usage 79 MB
chrome.exe
Process ID 27224
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 44 MB
Peak Memory Usage 45 MB
chrome.exe
Process ID 10268
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 55 MB
Peak Memory Usage 57 MB
chrome.exe
Process ID 8844
User jason
Domain DESKTOP-8I1TRK8
Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Memory Usage 210 MB
Peak Memory Usage 299 MB
cmd.exe
Process ID 34368
User jason
Domain DESKTOP-8I1TRK8
Path C:\Windows\System32\cmd.exe
Memory Usage 4.55 MB
Peak Memory Usage 4.66 MB
cmd.exe
Process ID 18676
User jason
Domain DESKTOP-8I1TRK8
Path C:\Windows\System32\cmd.exe
Memory Usage 3.73 MB
Peak Memory Usage 4.29 MB
conhost.exe
Process ID 25232
User jason
Domain DESKTOP-8I1TRK8
Path C:\Windows\System32\conhost.exe
Memory Usage 5.72 MB
Peak Memory Usage 10 MB
conhost.exe
Process ID 29192
User jason
Domain DESKTOP-8I1TRK8
Path C:\Windows\System32\conhost.exe
Memory Usage 8.17 MB
Peak Memory Usage 13 MB
conhost.exe
Process ID 18212


<edited to remove 1000's of lines-kglad>

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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it's not unusual to see someone in these forums that says, all fixes applied which, if true, would mean there's nothing else to try.

 

so, it's almost impossible to know where to start.  but let's start at one extreme and see if you have a hardware problem: have your reformatted your hard drive, reinstalled your os, updated your os and then reinstalled the cc desktop by downloading the installation file and then starting the install from your hard drive?

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New Here ,
Mar 31, 2023 Mar 31, 2023

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lol...I'll quit Adobe before doing that.  If these guys cant fix their code, it aint worth running.

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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Hi @Adobezoomer ,

 

I understand that this must be really a frustrating experience.

However, as you mentioned that Adobe Support staff already took remote access of your computer and tried fixing and the issue is unresolved, I hope they must have either (i) informed about assiging the issue to a Senior Team member , (ii) might have informed about a follow up call/email for further troubleshooting, or (iii) as per steps @kglad already suggested which appears to be the next logical move. 
In case there has been no follow up by Adobe support Team and they haven't provided something similar to the 3 options as I mentioned, please call Support Team by clicking on  https://helpx.adobe.com/contact/phone.html and request to connect to a supervisor from the technical team and escalate this. 

 

Thanks.

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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@Adobezoomer,

I'm guessing something is missing from your Windows Installation.  The usual culprits are dynamic link libraries (.dll) necessary for apps and peripherals to run on your OS.  The most common is Microsoft's Visual C++ Redistributable Pack.  Without it, most Adobe apps won't run.

 

C++ usually ships with Windows updates but occasionally the .dll files must be installed separately.  See MS Link Below.

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

 

Failing that, take your machine to an experienced computer technician for a full diagnostic.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 07, 2023 Jun 07, 2023

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Hi, I just had a similar problem but in a single Creative Cloud application : Adobe Acrobat was crashing everytime when trying to authenticate. Tried reinstalling, cleaning, ... Even went manually through files and registry to remove every trace of Adobe on my system. Nothing worked. I finally booted up a debugger and lo-and-behold it was Nahimic that was hooking into Acrobat ?? Uninstalled it and Acrobat now works absolutely fine.

I see it is installed and running on your machine, could you maybe try removing it ?

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