ADOBE CC as test version despite having subscription

[cath3rinarocio]

Hey guys,

like I already stated in the titel - I have a subscription since July this year and like 2-3 weeks ago I updated the programs and since then they are all in test mode and most of them now need a subscription for me to be able to use them.

The thing is they regularly take money from my bank account (last time 16.10.18, so last month) and a month ago I had the account subscription stated in my adobe account. Now when I log into it there it only says i have the "Creative Cloud Free". But like I said, since July I have the full student version.

I don't get it. I don't get through when I call the hotline. The online chat is always closed. I have no way of contacting Adobe support. I need those programs for my studies and job.

Thank you for your help!

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Abambo]

cath3rinarocio  wrote

I don't get it. I don't get through when I call the hotline. The online chat is always closed. I have no way of contacting Adobe support. I need those programs for my studies and job.

I always connected to the on-line chat when I tried and I'm not working pst business hours.

Please let us know if  kglad 's solution does help.