Copy link to clipboard
Copied
Hello! Looking for some help on installing CC on my Mac M1 Pro... long story short, the installer won't open.
When I transferred my information using the MacOS transfer tool, it allowed me to transfer my CC stuff... which is all great until Acrobat wouldn't work. I then, used the uninstaller tool, I think it worked, and I am trying to redownload it. The installer won't open, and even if I "show content" on it, and use the script, it will still not show up
Thanks for all your help in advance!
Copy link to clipboard
Copied
Use Rosetta to run the installers. See this help article for more details.
https://helpx.adobe.com/acrobat/kb/apple-silicon-m1-processor-support.html
Copy link to clipboard
Copied
When I transferred my information using the MacOS transfer tool, it allowed me to transfer my CC stuff...
By @awtfnd
Unfortunately, that doesn't work properly for Adobe applications.
Use the Cleaner Tool and then do a proper installation of the Creative Cloud app and install your other apps from that:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html