Adobe CC Won't Install (M1 Pro)

New Here ,
Feb 27, 2022 Feb 27, 2022

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Hello! Looking for some help on installing CC on my Mac M1 Pro... long story short, the installer won't open.

 

When I transferred my information using the MacOS transfer tool, it allowed me to transfer my CC stuff... which is all great until Acrobat wouldn't work. I then, used the uninstaller tool, I think it worked, and I am trying to redownload it. The installer won't open, and even if I "show content" on it, and use the script, it will still not show up

 

Thanks for all your help in advance!

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Creative Cloud , Installation

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Adobe Community Professional ,
Feb 27, 2022 Feb 27, 2022

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Use Rosetta to run the installers.  See this help article for more details.

https://helpx.adobe.com/acrobat/kb/apple-silicon-m1-processor-support.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Feb 28, 2022 Feb 28, 2022

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When I transferred my information using the MacOS transfer tool, it allowed me to transfer my CC stuff...


By @awtfnd

 

Unfortunately, that doesn't work properly for Adobe applications.

Use the Cleaner Tool and then do a proper installation of the Creative Cloud app and install your other apps from that:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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