Adobe Creative Cloud: Exit Code: 113

[Lewis Deacon]

Hello,

I need help.

I keep getting this error code whenever I try to install an app through the Adobe Creative Cloud desktop software:

Exit Code: 113
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobePremierePro15AllTrial Version: 15.4.1.6). Error code: '113' 
-------------------------------------------------------------------------------------

I have exhuasted all the trouble shooting methods I could think of / was told to try by Adobe agents & trouble shoot forums.

Here's a list of what  I've tried so far (seperately and together):

- Disabling all anti-virus (such as fire walls and real-time protection)

- Closing any other security programmes, such as Malwarebytes

- Restarting my PC

- Running Adobe CC in Administrator

- Flushing DNS and using Cloudflare for DNS

- Using a mobile hot spot (I don't have enough data to download something like Premiere anyway)

- Restarting routre

- Running CCleaner fully (free version)

- Clearing Microsoft Edge's cache and disabling its built in protection systems

- Checking internet connection strength (it's strong and reliable)

- Checking my internet High-Gain AC 600 Archer T2UH TP-LINK dongle to ensure it's plugged in properly.

All attempts were futile

There's one more idea, which is to contact my ISP. However, I don't know what to say and I'm not sure what the ISP should be trying to achieve - I presumre to remove some sort of Adobe server block?

Here's what happens when I try to install:

Does anyone know how to resolve this pain in the ass issue? Any help would be greatly appreciated (Adobe, please don't respond with a link to the trouble shoot forum).

[Jeff A Wright]

Lewis, thank you for your detailed public post. You are on the right track regarding the troubleshooting steps you have implemented and your next steps. Unfortunately, error 113 occurs because the computer is unable to reach our servers.  Information on the error can be found at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113.

Before contacting your Internet Service Provider, the only step I would recommend would be to try a different computer.  All of your current troubleshooting has been tested on the same computer.  If another computer can complete the download and install process without encountering Error 113, the error would be specific to a computer and not the network.

If you need to contact the Internet Service Provider, please refer them to https://helpx.adobe.com/enterprise/kb/network-endpoints.html, which provides a list of the servers and ports the computer will need access to.

[Lewis Deacon · Accepted solution]

Hello,

Thank you for your help, but I have thankfully managed to resolve the problem.

I switched my PC internet from wireless to wired and that did the job. I presume the issue was actually related to packets.

[marcello24491632jjx7]

HI,

IT HAPPENED TO ME AS WELL -- IT DROVE ME CRAZY FOR FEW DAYS --- IT NEEDS THE ETHERNET CABLE CONNECTION TO WORK --- CRAZY BUT THAT'S IT ---

M

[RPA Arman Gonzaga]

It works for me too... at first I thought it was my antivirus application.

[Rocketdrive]

This is happening here, too. Since it used to work over WIFI, and still every other app and service is fine, including OTA installers and such, I guess it is something related to the Creadive Cloud app. Is there some setting I can reset, some cache I can empty, something? 

[kglad]

@Rocketdrive 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html