I use Windows 11 for a couple of months now but I have an issue with Adobe Creative Cloud.
When I launch it,it remains stuck and I have a blue error message saying it's taking longer than usual. It advises to restart the computer and relaunch the app (but the same happens if I do).
I have uninstalled the app through adobe's uninstaller, dowload a new copy, restart and install again, I have the same problem.
My drivers are up to date...
Anyone to help me, please ? I need Adobe's apps for my work and I can't have them updated because of this issue 😞
reset the cc desktop app: make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
It's hard for me to thank you for your answer, even if it was kind, because I've tried all your solutions and now... creative cloud still doesn't launch and I can't work anymore because all my adobe apps are uninstalled and it's impossible to re-install them without creative cloud... So my situation is worst than before...
using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
Well, after being in touch with adobe support, via the Chat, I had to reinstall completely windows 11 (it was necessary to delete all my windows' apps during the reinstallation).
Now the problem is solved.
that had to be time-consuming, but i'm glad it worked. what was the problem?
yes, it was painful to reinstall all my apps but I had no really choice...
Thank you for your help and also for the precision : "using a browser that allows popups and cookie" it was helpful because I didn't see the chat on my browser and i was wondering why ^^
you're welcome. (and sometimes having an "all's well that ends well" attitude is prudent.)
And I have no real explaination. I guess a problem occured during the installation of Windows 11 from Windows 10