adobe creative cloud installation on new book mac 16 inch

[longospots@club-internet.fr]

hello 

i have the new mac book pro 16 inch catalina impossible to install adobe creative cloud and also adobe premiere pro. adobe creative cloud stop installation at  21,5 pourcent... premiere pro dmg doesn t work

any idea 

thanks

[kglad]

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

[Guest]

hello 

i have the new mac book pro 16 inch catalina impossible to install adobe creative cloud.

[kglad]

did you follow the applicable clean install steps?

[T:anssi]

This worked for me 10 min ago: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creativ...