Adobe Creative Cloud says Premiere Pro is uninstalled but is installed

New Here ,
Aug 21, 2021 Aug 21, 2021

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Hi, I think I might've solved Error Code 146, but something fishy is going on with my desktop. Adobe Creative Cloud thinks that I don't have Premiere Pro and After Effects installed, despite the fact, it's on my computer. Why?

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Creative Cloud , Installation

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Adobe Community Professional , Aug 22, 2021 Aug 22, 2021
i don't know. if you want, you can try resetting the cc app: to reset the cc desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, try to repair https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails go ahead and uninstall/reinstall per the above link if that fails, do a clean cc install following each applicable step: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html...

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Adobe Community Professional ,
Aug 22, 2021 Aug 22, 2021

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i don't know.

 

if you want, you can try resetting the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

 

 

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New Here ,
Aug 22, 2021 Aug 22, 2021

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Thank you. I actually needed to reset the CC app.

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Adobe Community Professional ,
Aug 22, 2021 Aug 22, 2021

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you're welcome.

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