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Adobe Creative Cloud still has old Windows 10 admin account/PIN

New Here ,
Nov 04, 2021 Nov 04, 2021

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I recently got an old laptop from my ex-wife, and removed all of her accounts, and setup my main Windows account on it.  But when I try and install Adobe Creative Cloud, it is asking for her PIN or username/password.  I cannot get it to use my Windows PIN or UN/PW.

 

I am totally stuck not being able to intall anything, help!

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Creative Cloud

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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BEBphotos, what process did you use to remove the old accounts from the old laptop? For example, did you create a new administrator account, or are you using one of the User accounts previously made on the computer?

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Used an existing account on the computer which has administrator privileges. Should I try to create a new administrator account?

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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If you are encountering login issues, then yes, please try creating a new Administrator account. However, if you continue to experience difficulties, then you may want to consider resetting the laptop and starting with a fresh installation of Windows 10.

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