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Adobe Creative Cloud Updates

New Here ,
Jan 22, 2024 Jan 22, 2024

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As of 1/22/2024, I have experienced extruciatingly long, and worse, resource hogging of Adobe Creative Cloud updates.  The same dilemma occurs on both my Lenovo Legion 5 desktop Window 10, as well as my Lenovo Legion 5 laptop Windows 11. I have 32 gigs of RAM on both computers, a super-fast ethernet connection, top level Intel 5 CPUs, and an Nvidia GTX 1660 Super in the desktop, and an Nvidia RTX 3050 ti in the laptop.  All if my drivers are up to date, as well as the current Windows Updates. 

I have become really reluctant to use the updates because when I do, I often have to stop the updates, many times using the task manager because other methods fail.

I would appreciate any help on this.

Thanks

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Hi @Bruce297468250d15,

I'm chiming in to see if you got your issue resolved or if you still need help.

Thanks,

Shivangi 

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New Here ,
Jan 31, 2024 Jan 31, 2024

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Thank you Shivangi for checking in.  I just got notice of the replies here yesterday, so I have not tried any of the solutions yet. However, just last night on my Lenovo Legion 5 desktop Windows 10, I tried to use Photoshop Beta. I had used it successfully a number of weeks ago, but last night, it just got stuck in what I can only image was one of those endless update loops. Three, yes 3 times Photoshop Beta got so stuck that I had to use the task manager each time to end the program. Finally, I got so disgusted that I just gave up. Also, there were so many resource-hogging creative cloud functions going on in the task manager, and they would not end! Finally, I just shut down the computer. Frankly Shivangi , I'm at the point where I'm ready to cancel my month to month (all apps) subscription and use alternative ones. Both computers, Lenovo Legion 5 desktop win 10, and the Legion 5 laptop windows 11 seem to suffer the same issues over and over again. Both computers have more than adequate resources to handle the job. I just dread doing the cc updates and use the apps by themselves, but that darn updating loop sneaks in by itself and just kills everything I'm trying to do - while the update finishes, which it seldom does these days. Again, after last night's fiasco with Photoshop Beta I'm ready to cancel my subscription. Any help you can provide would be supremely appreciated.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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if you still want to use adobe apps, you should start with the reset.

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