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Adobe Creative Suite Web Premium 5.5 and Catalina

New Here ,
Jan 07, 2020 Jan 07, 2020

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Hello, after the latest MacOS update to catalina none of the products.  Gives an incompatiblitly error.  Anyone have ideas on how to fix this?  Thank you in advance!

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]

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correct answers 1 Correct answer

Community Expert , Jan 07, 2020 Jan 07, 2020

1 - go to a Mac forum and find out how to revert you operating system to one that supports CS5.5

 

2 - buy all new programs, such as a Cloud subscription https://creative.adobe.com/plans

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Community Expert ,
Jan 07, 2020 Jan 07, 2020

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1 - go to a Mac forum and find out how to revert you operating system to one that supports CS5.5

 

2 - buy all new programs, such as a Cloud subscription https://creative.adobe.com/plans

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Community Expert ,
Jan 07, 2020 Jan 07, 2020

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The writing is on the wall.  Adobe Customer Care is not allowed to assist Creative Suite users anymore except to de-activate an old installation.  The potential to use Creative Suite ended with Mojave. 

 

Ideally, you should have uninstalled your 32-bit apps BEFORE you upgraded to Catalina. Since you didn't, you'll need to use the Adobe Cleaner tool below to remove old CS5 files. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

To remain compatible with the latest technologies and security features, you need to purchase a Creative Cloud plan.  Creative Suite has no future.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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