Adobe cs5.5 Acrobat pro disappeared

New Here ,
Aug 10, 2021 Aug 10, 2021

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My registered version of CS5.5 Acrobat Pro is no longer on my system.  I had to download the reader to do a work around but it's not the same.  I logged in and went to reinstall but it's not highlighted for a download.  Can you help me?
Tom

 

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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I have no idea how something can disappear, but you need to do a new install and enter your serial number when asked

 

Of course, if your UN-named computer is a Mac you won't be able to install on a new(er) operating system

 

Direct Download Links https://prodesigntools.com/tag/ddl MAY help
-you MUST do what it says in Note: Very Important Instructions
-https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
-the prodesign links go directly to Adobe's file server, so this process will
--only work until Adobe completely removes the old version(s) from the server
.
IF/When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or external hard drive, or write to a DVD
-plus a text file containing your serial number if you have CS6/CS5

 

Also: this is not Adobe support, beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Installed programs don't suddenly disappear unless your computer is broken.

 

Disconnect from external / remote drives & devices.

Ensure you're using a computer user profile with administrative permissions.

Open your file manager (Mac Finder or Windows File Explorer). 

Search your primary hard drive for Acrobat.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Nancy thank you for the reply.  My Mac is working fine though.  My other programs are working fine though.  I have no other issues.  I'm trying to re-install Adobe Acrobat Pro ( I purchased the CS5.5 Suite).

 

I dont' know where to find the download.  I do have the serial number.

 

Any help woud be appreciated.

 

Thank you,

 

Tom

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Which operating system do you have?

You can't use legacy Creative Suite titles on Catalina or Big Sur.

And the legacy installers won't work on Sierra, High Sierra or Mojave without terminal workarounds.

 

Links to legacy installers are listed below.  But Adobe can remove these anytime without notice.

https://prodesigntools.com/adobe-cs5-5-direct-download-links.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 10, 2021 Aug 10, 2021

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I'm using MacOS High Sierra, Version 10.13.6

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Use the link I posted above to legacy installers with the terminal workaround described below.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Nancy use the Trial Downloads and then put in my serial?

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Yes.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Screen Shot 2021-08-10 at 7.50.57 PM.png at

This is what I'm getting now trying to install 

 

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Error 1:

https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 11, 2021 Aug 11, 2021

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Thanks for hanging in there with me Nancy.  I'm a user of Adobe going back many years.  I've pulled up all kind of disc but unfortunately cannot find the CS5.5 Suite and the downloads that Adobe gave me no longer work.  

 

I don't have that file:  Library/Application Support/Adobe/SLStore  on my computer.  I"m not even seeing SLStore.  I think we're getting closer lol.  Any suggestions?

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Adobe Community Professional ,
Aug 11, 2021 Aug 11, 2021

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>downloads that Adobe gave me no longer work

 

Go up and read my message from yesterday

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New Here ,
Aug 11, 2021 Aug 11, 2021

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Hey John,

 

Thanks for helping me.  I couldn't just download the Acrobat Pro X but have downloaded the CS5.5 Premium whch is what I own.  If I open up the DMG, will if effect my other, already installed progams, ie., Photoshop, Illustrator,etc?

 

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Adobe Community Professional ,
Aug 11, 2021 Aug 11, 2021

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For Windows there is an option in the installer to do everything, or to use an "advanced" option to select what you want

 

I will GUESS there is a similar option in the Mac installer

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