Adobe CS6 Design and Web Premium - Adobe ID not found

New Here ,
Oct 05, 2021 Oct 05, 2021

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We have this Adobe CS6 Design and Web Premium License installed on our old iMacs for trainee use.

For a long time those are not used and iMacs are now in not-working condition.

We are now starting to have trainees again, and also updating training computers and consolidating licenses.

 

At first, I tried registering the said license to another Adobe ID but says already in use.

 

Our documentation says it was purchased by one of our previous Directors with his work email as adobe ID.

I signed in to this adobe ID and got an error that the account is not found.

Any help with this is highly appreciated.

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Community Expert ,
Oct 06, 2021 Oct 06, 2021

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i'm not sure whats you're trying to do with that adobe id,  but you cannot (and do not need to) re-register the products.

 

you do need the installation file(s) and you need the serial numbers.  if you had an enterprise license, you might get more help on the enterprise forum.

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New Here ,
Oct 06, 2021 Oct 06, 2021

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I was able to register a CS6 Production Premium license to an updated Adobe Account under Products.

This way licenses are tied to an AdobeID and can be easily managed.

 

We have the legacy installers and licenses documented, and we're just purchased online.

Just right now was able to install on an old iMac. Just can't activate, shows the "Please connect to the internet and retry" though iMac is obviously connected to the internet.

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Community Expert ,
Oct 06, 2021 Oct 06, 2021

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Community Expert ,
Oct 06, 2021 Oct 06, 2021

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quote

...got an error that the account is not found.

==========

Maybe your previous director transferred license ownership to another ID.

 

That said, CS6 is woefully outdated software.  It's incompatible with macOS Catalina, Big Sur and Monterey. 

 

The legacy installers won't work on Sierra, High Sierra or Mojave without terminal workarounds.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 06, 2021 Oct 06, 2021

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Ownership was not transferred, its just that we did not logged in to that for several years.

We do have CC, but CS6 are a good starting point for our trainees and older training iMacs available.

 

Btw, thanks for the link!

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Community Expert ,
Oct 07, 2021 Oct 07, 2021

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can you install your cc desktop app on your older macs?

 

if so, that will take over your legacy licensing and make cs6 part of your subscription.

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