Adobe has taken money out of two bank accounts and won't refund

New Here ,
Apr 11, 2022 Apr 11, 2022

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Hi guys, 

I recently started a new job so I updated my adobe account with the new bank details for my company and new email address. Pretty straight foreward. 

 

But I was charged from my old account and the new one. 

 

The adobe representative said I bought a new license - but how could there be two set of details in my account? When I look there wasn't and now they are saying they won't refund me. 

 

Has anyone encoutered this issue? I'm so mad they won't refund me - it seems like a pretty clean cut case and adobe are usually so good on customer service. I've this account for 8 years btw and changed it with different company details etc. 

 

Please help! 

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

 

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers. This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID. Click the chat icon at the bottom right of the page to open a chat session.

chat-button.png

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Typing "Billing" into the chat window and you should connect directly to appropriate customer service.

 

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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New Here ,
Apr 11, 2022 Apr 11, 2022

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I actually requested a call back and heard nothing

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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Contact Adobe again.

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