Adobe Illustrator asking to buy it now

[jemimahh]

hi, i have paid for the latest adobe cloud all app plan and am able to download illustrator but unable to open it up with it coming up saying that i have to 'buy it now' and then when i click on buy it now it just comes up with 'error'. im really struggling because i have all of my work on illustrator and am unable to access it. as well as spending alot of time and money on adobe you would expect it to work. 

{Renamed by MOD}

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. I'd recommend following steps provided on help article https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Hope it helps.

Also, moving this thread to Get Started community for expert help.

Regards,

Ashutosh