Adobe installation failure

New Here ,
Aug 16, 2021 Aug 16, 2021

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Hi, when installing adobe products, we always get the following error message:
Update required.
your browser or operating system is no longer supported.
you may need to install the latest updates for your operating system
We are in W10 20H2 19042

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Adobe Employee ,
Aug 16, 2021 Aug 16, 2021

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Hi there, 

 

Please see this link to know the compatibility between Adoe apps and OS:https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Feel free to update this thread for more details. 

 

Thanks 

Kanika 

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Hello, 

We respect the list of Adobe requirements on the website :
OS W10 20H2 Build 19042

Browser IE11, Chrome, Edge Chromium
Is there a build required? or a security update KB?
We can't install any adobe product anymore, we have systematically this blocking message

Thanks for your help

 

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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Hi there, 

 

Are you trying to install the apps on Windows 11 Beta? 

 

 

-Kanika

 

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Explorer ,
Aug 20, 2021 Aug 20, 2021

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Hi KanikaS,

 

Since you are an employee I figured I would highjack this thread. 

 

I am not sure from what point in time, I assume it's been the last few days, something has changed in the triangle Windows10-IE11-Adobe login. The adobe log in window does not recognize the current iteration of windows/IE11 for some reason, stopping the installation of apps like my Photoshop 2019 Elements and Premier 2019 Elements.

 

This is a pretty common problem, just looking through the forums here there are several people reporting the issue, unfortunately most don't get a proper response beyond default FAQ/support links posted to them. There is one thread (which I am currently chasing) that has reported a fix by first installing Creative Cloud, and then trying to install Premier Elements 2019. Several people in that thread stated that fixed the issue for them, sadly not for me.

 

Currently at a loss, but I hope this is something you can escalate internally and not dismiss it as standard PC illiteracy please.

 

Cheers

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