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adobe not launching

New Here ,
Jan 28, 2023 Jan 28, 2023

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adobe will not lauch can someone help. i am not computer savy. thank you so much.

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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by "adobe" do you mean the current "acrobat"?

 

and did you use the cc desktop app to install the current acrobat?

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New Here ,
Jan 28, 2023 Jan 28, 2023

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I installed from the website. --
<personal info removed-kglad>

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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1. do not reply by email, or remove your signature from the reply.  these are public forums and you probably don't want your phone number spread.

 

2. install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

 

<moved from using the community>

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