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Adobe Overrode My Cloud Update Preferences Without My Permission!

Explorer ,
Oct 20, 2022 Oct 20, 2022

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I frequently use a Photoshop plugin that does not work with a new version of Photoshop, and they usually drag their feet with providing an updated version of said plugin, so, from past experience, I set my Adobe Cloud Update Preferences to NOT auto-update Photoshop.

 

In the past few days I've been getting alerts from Adobe Cloud that new updates are available for Photoshop, which I disregarded for the above mentioned reasons. However, today, when I turned on my computer, I was horrified to discover that Adobe had decided that my preference choices were irrelevant to what they wanted, so not only did they reset the toggle in cloud preferences that prevented Photoshop from auto-updating, but in advanced options, a check-box was also ticked that has deleted my previous version of Photoshop!!!

 

I'm bloody furious!

 

Who the hell gave you permission to override my preferences, you arrogant prix???

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Creative Cloud , Installation

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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you can (probably) install the needed older version.

 

if it's cc 2019 or earlier, links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

 

 

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com

 

if it's newer, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Explorer ,
Oct 23, 2022 Oct 23, 2022

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Thank you for trying to help me with this problem, kglad.

With reference to this issue, Adobe should be chasing me, not the other way around. I'll just wait for the plugin creator to update their plugin, and I really appreciate your helpful reply.

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Community Expert ,
Oct 23, 2022 Oct 23, 2022

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you're welcome, and good luck!

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