/t5/download-install-discussions/adobe-payments/td-p/10787558Dec 07, 2019
Dec 07, 2019
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I have been a Adobe customer for around 4 years now so as a loyal customer I expect someone to resolve my situation but phone lines are no help as it takes ages to get a hold of them. I have two subscriptions for student adobe creative cloud. One charging me £16.24 and the other charging me £24.96. Without any notification they started charging me more money. I have two subscriptions but only need one. Both payments going on one card which I cannot afford!. I use to only get charged £16.24 which I was fine with. I need help cancelling one and I refuse to pay the fee as I've given too much of my working to this company and as I am still a customer I want the £24.96 you have been charging me to be scraped ASAP.
/t5/download-install-discussions/adobe-payments/m-p/10787576#M47637Dec 07, 2019
Dec 07, 2019
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This is a public forum, not the link to Adobe support -other users here can't help with that specific problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html
/t5/download-install-discussions/adobe-payments/m-p/10787701#M47638Dec 07, 2019
Dec 07, 2019
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"Without any notification they started charging me more money."
FYI: The Student rate is 60% off for the first year only. After which the rate goes up to about 40% off until you cancel which is still a great deal. Evidently, your introductory rate ended. See the terms & conditions you agreed to below.
/t5/download-install-discussions/adobe-payments/m-p/10787899#M47640Dec 07, 2019
Dec 07, 2019
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Definately chase up Adobe support about this, im sure they'll be reasonable about it.
I had a similar problem a few years ago (bought one subscription, bought the wrong one, cancelled the first one, bought another one, but the first hadnt cancelled properly so i go billed twice) and it can be fixed, worst case scenario go to your bank and ask that they charge back the transaction.
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