Adobe Photoshop CC 2018 subscription associated with my Adobe ID not found

[paolac54414914]

Hi!I can use Photoshop CC 2018 on my laptop, but when I try to start it on my iMac it says that the subscription associated with my Adobe ID is not found. How can I fix this problem?
Thank you

[Govardhan.V]

Please refer below link :

Stop Adobe Creative Cloud from opening in trial mode after purchase

If  you need any further assistance, please let us know.

[paolac54414914]

Hi!

Thank you for the link, but I am still not able to use photoshop CC 2018 on

my iMac, only on my macbook.

In Activated Devices I can see only my macbook.

Could you please help me out?

Thank you!

- Paola -

On Mon, Aug 13, 2018 at 7:38 AM, Jeff A Wright <forums_noreply@adobe.com>

[Bani Verma · Accepted solution]

Hi Paola,

Please refer to the following link to check, confirm and resolve any connectivity issues in between your Mac and Adobe servers: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

Let us know if this helps.