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Adobe Photoshop problems CS6

Community Beginner ,
Dec 18, 2023 Dec 18, 2023

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Hello,

 

I have a problem with Adobe Photoshop CS6. To log in to Adobe Photoshop CS6 I used the registered email REMOVED, but that email is no longer there.

 

Can my Adobe Photoshop CS6 login be changed to another email?

 

Thank you in advance

 

This is a public forum, not Adobe support

Private information removed... Moderator

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Activation , Installation

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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disconnect your computer from the internet and restart installation of cs6, or if already installed, open and app.

 

you should be prompted to activate offline, solution 2 here -  https://helpx.adobe.com/creative-suite/kb/serial-number-validation-launching-cs6.html

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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I have tried your solution, and the results are attached.

 

Does this mean I can no longer use Adobe Photoshop?

 

Yesterday I asked Adobe support and they suggested that I post the question to the Adobe community forum.

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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from whom did you purchase?

 

did support say the revocation was correct?

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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from whom did you purchase?

Because I bought an old Adobe Photoshop product, I bought it at an online store (Not an Adobe online store).

 

did support say the revocation was correct? Yes, Support says so

 

Now I've emailed Adobe Photoshop support again.

 

Thank you for your help.

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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LATEST

then you probably were scammed.

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from enterprise & teams and then photoshop">

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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Noted, Thank you very much

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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From your screen-clip: Your Serial Number has been 'Revoked'

2023-12-21 09_44_08-Adobe Photoshop problems CS6 - Adobe Community - 14307230 — Mozilla Firefox.jpg

See reasons in this link-

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

Contact Adobe support for advice. Community members in this forum cannot be of help.

 

 

Regards. My System: Lightroom-Classic 13.4, Photoshop 25.9.1, ACR 16.4, Lightroom 7.4, Lr-iOS 9.0.1, Bridge 14.1.1, Windows-11.

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Ok thanks for your information

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