Adobe Photoshop uninstall - "Specified Product is not installed on this machine..."

New Here ,
Apr 22, 2022 Apr 22, 2022

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I had Photoshop 2020 installed for a while, but eventually i updated to 2022.  However, now creative cloud doesn't recognize that i have 2020 still installed and it won't show up in the Creative Cloud Desktop app.  If I try uninstalling via the control panel, I get an error saying "Specified product is not installed on this machine.  Please quit the installere and start over."

 

I tried the Creative Cloud Cleaner thing and it didn't detect photoshop 2020, only 2022.  Pls help, I don't need 2 photoshops.  

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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is this still a problem?

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New Here ,
May 22, 2022 May 22, 2022

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Apologies for my late reply, yes this is still an issue.  

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Adobe Community Professional ,
May 22, 2022 May 22, 2022

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contact adobe support* and request a ps cc 2020 download link.  then reinstall ps 2020 to restore your uninstaller,  restart your computer,  uninstall (first by trying the cc desktop app, but if it's not listed as already installed after that computer restart, use the windows control panel uninstaller.

 

*using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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