I purchased Adobe Premiere Elements in February 2020. It was installed on one laptop and until yesterday it worked without any problem. Today, I had to do a hard drive format. After booting the laptop, I started the installation of Windows 10 and Adobe PE2020. Unfortunately I was unable to complete this installation. The Adobe Premier Elements 2020 license is perpetual. I would like to ask you for help in this matter (email address removed). I want to continue using this program. Its purchase cost a lot of money.
what were any error messages you saw while installing?
Message during installation of Adobe Premiere Elements 2020: update needed:
(your browser or operating system is no longer supported. You may need to install the latest operating system updates).
My operating system is WIN10 64 fully working and updated. All other programs installed on the system work fine.
Hi John. Installing Creative Cloud Desktop has helped. Thank you very much!
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Do you have the latest updates for Windows 10?
I repeated the APE2020 installation on another laptop with WIN10 and the same problem occurred.
Go to Win search. Type winver and run the command.
The last update version I received was 21H1, (Build 19043.1348).
Also make sure you're using a modern browser.
I have the latest version of WIN10. Problem solved after installing Creative Cloud Desktop. Thank you for your message!
Have you installed the Cloud desktop app before installing Premiere Elements?
So install it first. Then install Premiere Elements.