Adobe Premiere Elemenst 2020 problem instalation

[popp21878770y1ji]

I purchased Adobe Premiere Elements in February 2020. It was installed on one laptop and until yesterday it worked without any problem. Today, I had to do a hard drive format. After booting the laptop, I started the installation of Windows 10 and Adobe PE2020. Unfortunately I was unable to complete this installation. The Adobe Premier Elements 2020 license is perpetual. I would like to ask you for help in this matter (email address removed). I want to continue using this program. Its purchase cost a lot of money.

[Glenn 8675309]

what were any error messages you saw while installing?

[popp21878770y1ji]

Message during installation of Adobe Premiere Elements 2020: update needed:

(your browser or operating system is no longer supported. You may need to install the latest operating system updates).

My operating system is WIN10 64 fully working and updated. All other programs installed on the system work fine.

[John Waller · Accepted solution]

1. Install the Creative Cloud Desktop app (even if you don't subscribe to any Cloud apps) and log in to it. You do not have to install any Cloud application.
   https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
2. After logging in to the Cloud Desktop app, try to install or update your Premiere Elements. 

This has worked for others.

[popp21878770y1ji]

Hi John. Installing Creative Cloud Desktop has helped. Thank you very much!

[Nancy OShea]

Do you have the latest updates for Windows 10?

[popp21878770y1ji]

Yes. 

I repeated the APE2020 installation on another laptop with WIN10 and the same problem occurred.

[Nancy OShea]

Go to Win search.  Type winver and run the command.

The last update version I received was 21H1, (Build 19043.1348).

Also make sure you're using a modern browser.

[popp21878770y1ji]

I have the latest version of WIN10. Problem solved after installing Creative Cloud Desktop. Thank you for your message!

[John Waller]

Have you installed the Cloud desktop app before installing Premiere Elements?

[popp21878770y1ji]

No 😞

[John Waller · Accepted solution]

So install it first. Then install Premiere Elements.

[CalebAndCo]

Having this same problem on Win 10, up to date, with up to date browsers.  Have installed Creative Cloud Desktop app, rebooted, signed in. Installation still fails with outdated OS/browser message.

Any other suggestions?

[John Waller]

Any other suggestions?

Not at this stage, I'm afraid. Yours is the first report I've ever seen where this has failed. Odd.

Just for the record, what is your exact version of Windows 10?

https://www.howtogeek.com/236195/how-to-find-out-which-build-and-version-of-windows-10-you-have

Which version of Premiere Elements are you trying to install?

[CalebAndCo]

Thanks for the reply.

Windows 10 Pro, Version 21H2, Build 19044.1586

Attempting to install Premiere Elements 2020

[CalebAndCo · Accepted solution]

Well I tried something unlikely and it worked.  I bypassed the AutoPlay.exe, instead running Set-up.exe in the program folder on the installation disc.  The program installed, updated and seems to work.

Thanks for your attention.   🙂

[Nancy OShea]

Modern apps work on

• Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported).

[CalebAndCo]

Thank you for replying.

I am on 21H2, attempting to install Premiere Elements 2020.